At a Glance
- Tasks: Keep our gym sparkling clean and create a welcoming environment for members.
- Company: Join Bannatyne, a leading fitness and wellness provider in the UK.
- Benefits: Enjoy free gym membership, flexible hours, and discounted spa treatments.
- Other info: Be part of a supportive team with great career development opportunities.
- Why this job: Make a real difference in members' fitness journeys while developing your skills.
- Qualifications: Previous cleaning experience and a passion for health and wellness.
The predicted salary is between 20000 - 25000 £ per year.
Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Membercare Assistant:
- Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities.
- Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
- Empty trash bins, replace liners and ensure waste is disposed of properly.
- Maintain the outdoor space, litter picks/binstores etc.
- Follow all health and safety regulations to ensure a safe environment for members and staff.
- Use cleaning chemicals and equipment according to safety guidelines and procedures.
- Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
- Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.
- Maintain a professional demeanour and uphold the club's reputation for excellent customer service.
- Monitor cleaning supplies and equipment, ensuring adequate stock.
- Basic maintenance where skills permit such as changing bulbs etc.
- Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
- Participate in team meetings and training sessions as required.
What we are looking for:
- Previous experience in domestic/cleaning roles.
- Strong attention to detail and thoroughness in cleaning tasks.
- Good time management and organisational skills.
- Ability to follow instructions and work independently.
- Strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- The ability to establish rapport, build trust and demonstrate credibility.
- Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- Basic knowledge of cleaning chemicals and equipment is desirable.
We offer competitive compensation, ongoing training and a supportive team culture. If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you. Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
Membercare & Cleaning Specialist (Gym & Wellness) in Ashford employer: Bannatyne Group
Bannatyne is an exceptional employer that prioritises the well-being and development of its team members. With a supportive work culture, flexible scheduling, and a range of benefits including complimentary meals, gym memberships, and career development opportunities, we ensure our employees feel valued and motivated. Join us in creating a safe and welcoming environment for our members while enjoying a rewarding career in the fitness and wellness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Membercare & Cleaning Specialist (Gym & Wellness) in Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and how you can fit in, plus it gives you some great talking points during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of a Membercare Assistant, especially your attention to detail and customer service skills.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent Bannatyne's high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Membercare & Cleaning Specialist (Gym & Wellness) in Ashford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Membercare & Cleaning Specialist role. Highlight your previous cleaning experience and any customer service skills that align with what we’re looking for at Bannatyne.
Show Your Passion:Let your enthusiasm for health and wellness shine through in your application. We want to see that you genuinely care about providing a clean and welcoming environment for our members.
Be Detail-Oriented:Since attention to detail is key for this role, make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of cleanliness.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Bannatyne Group
✨Know Your Cleaning Standards
Familiarise yourself with Bannatyne's commitment to cleanliness and hygiene. Be ready to discuss specific cleaning protocols you've followed in previous roles, and how you ensure a safe environment for members.
✨Showcase Your Customer Service Skills
As a Membercare Assistant, you'll be interacting with members regularly. Prepare examples of how you've provided excellent customer service in the past, especially in challenging situations. This will demonstrate your ability to maintain a friendly and approachable demeanour.
✨Demonstrate Attention to Detail
Highlight your meticulous nature by discussing how you approach cleaning tasks. Share specific instances where your attention to detail made a difference, whether it was spotting a maintenance issue or ensuring all areas were spotless.
✨Be Ready for Practical Questions
Expect questions about your knowledge of cleaning chemicals and equipment. Brush up on basic safety guidelines and be prepared to explain how you would handle various cleaning scenarios, showcasing your practical skills and understanding of health and safety regulations.
