Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail‑oriented Membercare Assistant to join our team!
Perks and Benefits
- B-Fed – complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments – 30%.
- Discounted Spa Goods – 20% ELEMIS Products.
- Discounted Meals and Beverages – 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well‑Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
Typical Day & Responsibilities
- Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities.
- Ensure all gym equipment, floors and surfaces are cleaned and sanitised regularly.
- Empty trash bins, replace liners and ensure waste is disposed of properly.
- Maintain outdoor space, litter collection and bin stores.
- Follow all health and safety regulations to ensure a safe environment for members and staff.
- Use cleaning chemicals and equipment according to safety guidelines and procedures.
- Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
- Provide a friendly and approachable service to members, addressing any cleaning‑related inquiries or requests promptly and courteously.
- Maintain a professional demeanour and uphold the club's reputation for excellent customer service.
- Monitor cleaning supplies and equipment, ensuring adequate stock.
- Perform basic maintenance where skills permit, such as changing bulbs.
- Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
- Participate in team meetings and training sessions as required.
Qualifications
- Previous experience in domestic/cleaning roles.
- Strong attention to detail and thoroughness in cleaning tasks.
- Good time management and organisational skills.
- Ability to follow instructions and work independently.
- Strong interpersonal and communication skills with a customer‑focused attitude.
- A genuine passion for health, wellness and customer service.
- Ability to establish rapport, build trust and demonstrate credibility.
- Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and use of cleaning equipment.
- Ability to work flexible hours, including weekends and holidays.
- Hours can be from 5.30am to 10.30pm.
- Basic knowledge of cleaning chemicals and equipment is desirable.
We offer competitive compensation, ongoing training and a supportive team culture.
If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you. Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
Membercare Assistant in Ashford employer: Bannatyne Group
Bannatyne Group is an excellent employer that prioritises health and wellness, offering a vibrant work culture where fitness enthusiasts can thrive. With state-of-the-art facilities and a commitment to employee development, you will have ample opportunities for growth while inspiring members on their fitness journeys. Join us to be part of a supportive community that values your contributions and encourages you to elevate our fitness programs.
