At a Glance
- Tasks: Keep our fitness centre sparkling clean and welcoming for all members.
- Company: Join Bannatyne, a leader in fitness and wellness across the UK.
- Benefits: Enjoy free gym membership, flexible hours, and discounted spa treatments.
- Other info: Be part of a supportive team with great career development opportunities.
- Why this job: Make a real difference in our members' experience while working in a vibrant environment.
- Qualifications: Attention to detail and a passion for cleanliness are key!
The predicted salary is between 20000 - 25000 £ per year.
Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!
Perks:
- B‑Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%.
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Membercare Assistant:
- Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities.
- Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
- Empty trash bins, replace liners and ensure waste is disposed of properly.
- Maintain the outdoor space, litter picks/binstores etc.
- Follow all health and safety regulations to ensure a safe environment for members and staff.
- Use cleaning chemicals and equipment according to safety guidelines and procedures.
- Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
- Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.
- Maintain a professional demeanour and uphold the club's reputation for excellent customer service.
- Monitor cleaning supplies and equipment, ensuring adequate stock.
- Basic maintenance where skills permit such as changing bulbs etc.
- Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
- Participate in team meetings and training sessions as required.
Why Bannatyne:
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membercare Assistant, you will play a vital role in maintaining the high standards our members expect.
Qualifications:
- Previous experience in domestic/cleaning roles.
- Strong attention to detail and thoroughness in cleaning tasks.
- Good time management and organisational skills.
- Ability to follow instructions and work independently.
- Strong interpersonal and communication skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- The ability to establish rapport, build trust and demonstrate credibility.
- Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- Basic knowledge of cleaning chemicals and equipment (desirable).
We offer competitive compensation, ongoing training and a supportive team culture. If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you. Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
Cleaner - Ashford employer: Bannatyne Group
Bannatyne is an exceptional employer that prioritises the well-being and development of its team members. With a supportive work culture, flexible scheduling, and numerous benefits including free gym membership and discounted spa treatments, employees are encouraged to thrive both personally and professionally. Join us in Ashford, where your dedication to cleanliness and customer service will contribute to creating a welcoming environment for our valued members.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaner - Ashford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bannatyne. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous cleaning experience aligns with the role of a Membercare Assistant. Confidence is key!
✨Tip Number 3
Dress the part! Even though it’s a cleaning role, showing up looking neat and professional can make a great first impression. It shows you take the opportunity seriously and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your customer-focused attitude!
We think you need these skills to ace Cleaner - Ashford
Some tips for your application 🫡
Show Your Attention to Detail:When applying for the Cleaner position, make sure to highlight your attention to detail. We love candidates who take pride in their work and can demonstrate how they maintain high standards of cleanliness.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team at Bannatyne.
Be Personable:Since this role involves interacting with members, let your personality shine through in your application. We appreciate a friendly and approachable attitude, so don’t hesitate to show us your customer service skills!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Bannatyne Group
✨Know Your Cleaning Basics
Familiarise yourself with common cleaning chemicals and equipment. Be ready to discuss your previous experience in cleaning roles, highlighting your attention to detail and thoroughness. This shows you understand the importance of maintaining high standards.
✨Show Your Customer Service Skills
Since the role involves interacting with members, prepare examples of how you've provided excellent customer service in the past. Think about times when you addressed inquiries or requests promptly and courteously, as this will demonstrate your commitment to member care.
✨Demonstrate Team Spirit
Bannatyne values teamwork, so be prepared to talk about your experiences working closely with others. Share examples of how you've collaborated with colleagues to maintain cleanliness and safety, and how you contribute to a positive work environment.
✨Ask Questions About the Role
Prepare thoughtful questions about the Membercare Assistant position and the team culture at Bannatyne. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
