Administrator

You'll play a key role in the club's success, working closely with the General Manager and department heads to drive efficiency, support staff, and enhance the overall member experience.

With access to excellent development opportunities, a strong company culture built on teamwork, and a focus on health and wellbeing, this role offers both professional growth and personal benefits.

• Our Perks
• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.
• A typical day in the life of a Club Administrator
• Support General Managers with recruitment, onboarding, and inductions to ensure compliance.
• Advise and coach Heads of Departments and staff in line with company ethos, policies, and procedures.
• Support the General Manager and team with policy-related queries, including refunds, emails, and documentation reviews.
• Ensure all People Management processes within B: hub are followed accurately, including timesheet amendments, approvals, pay queries, management requests, and other relevant administrative tasks to maintain compliance and efficiency.
• Monitor e Learning reports to drive compliance.
• Assist in performance management by recognising achievements and addressing underperformance, including tracking attendance and absences.
• Attend disciplinary and review meetings as a notetaker, ensuring accuracy and professionalism.
• Support people management efforts to achieve key KPIs, addressing non-compliance when needed.
• Process expenses and commission claims accurately and on time.
• Ensure precise payment of invoices and third-party payments, such as class instructors.
• Maintain personnel files in line with GDPR requirements.
• Maintain membership database accuracy by reviewing reports and correcting subscription errors.
• Reconcile spa services, membership transactions, and in-club payments daily to ensure financial accuracy.
• Oversee additional reconciliations, including wellness bundles and Myzone stock.
• Lead or support membership retention efforts (Project Keep) through data accuracy and a customer-focused approach.
• Manage petty cash and assist with purchase orders to ensure proper business expenditures and timely vendor payments.
• Ensure the highest standards of customer service and adherence to company policies.

Requirements

• Proven experience in an administrative or management support role.
• Experience in people management, including recruitment, onboarding, and performance tracking.
• Understanding of GDPR regulations and maintaining personnel records.
• Excellent organisational and time management skills to meet deadlines efficiently.
• Strong attention to detail, particularly in financial transactions and reporting.
• Ability to advise, coach, and support staff across all departments.
• High-level accuracy in processing invoices, payments, and expenses.
• Confident in handling customer service queries and ensuring company standards are met.
• Strong communication and interpersonal skills, maintaining professionalism at all levels.
• Ability to take detailed and accurate notes during meetings while upholding confidentiality.
• Competence in reviewing compliance reports and driving corrective actions.
• Proactive and solution-focused approach to problem-solving.
• Professional, approachable, and able to maintain confidentiality.
• Ability to work independently while also supporting a wider team.
• A strong sense of accountability and commitment to delivering high standards.
• It would be desirable if you had strong knowledge of business processes, financial reconciliation, and compliance monitoring.
• It would also be beneficial if you had familiarity with membership databases and financial systems.

Why Bannatyne?

Bannatyne is a well‑respected name in the leisure and wellness sector.

By joining our team, you'll be part of a company that is dedicated to delivering exceptional service and improving the well‑being of its members and employees alike.

You'll be at the core of our Health Club team working with a dynamic team to drive change and make a real difference.

With opportunities for growth, a fast‑paced environment, and a company that values innovation and excellence.

If you're looking for a role where you can make a real impact while enjoying a rewarding and inclusive workplace, Bannatyne is the perfect place to grow your career.