At a Glance
- Tasks: Handle reservations and create seamless experiences for guests from booking to departure.
- Company: Join the vibrant Bankside Hotel, part of Marriott International.
- Benefits: Enjoy free meals, a medical cash plan, and discounted hotel stays.
- Other info: Full training provided; embrace your personality and make a real impact.
- Why this job: Be part of a team that values creativity, culture, and genuine hospitality.
- Qualifications: Positive attitude, willingness to learn, and great communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We are currently recruiting for a Reservations Agent to join us here at Bankside Hotel. Bankside Hotel is a place for people who love culture, creativity, food, art, and great hospitality. We are part of Marriott International, joining a global collection of over 9,000 hotels, while still keeping our own distinctive Bankside personality and local spirit. At Bankside, we believe hospitality should feel natural, thoughtful, and full of personality. Our people are at the heart of that. They create the moments that make our guests feel truly welcome, looked after, and like they belong.
As our Reservations Agent, you will play an important part in shaping the guest journey from the very first enquiry. Whether a guest is booking a stay, amending a reservation, asking a question, or planning something special, you will help make the experience seamless, personal, and easy.
What will you be doing?
Your day-to-day role will involve handling individual reservations received by telephone, email, online channels, and through our central reservation systems. You will be responsible for making sure every booking is accurate, every detail is captured, and every guest receives a warm and helpful response. This includes creating and updating bookings, processing confirmations, cancellations and amendments, taking advance deposits, and ensuring all information is communicated clearly with guests and internal teams. You will work closely with our Front of House team, as our Reservations function is now integrated with the wider guest experience journey. This means you will help create one seamless experience from the first reservation enquiry through to arrival, stay, and departure. You will also have the opportunity to develop your knowledge of group reservations, including how to handle enquiries, prepare quotes, support contracts, and understand the full guest booking cycle.
This role would suit someone who has a real eye for detail, enjoys communicating with people, and takes pride in making things feel effortless for guests and colleagues alike.
What are we looking for?
We are looking for someone who is positive, open-minded, forward-thinking, and happy to bring their personality to work. Previous experience in reservations, front office, hospitality, or with Marriott systems would be a great advantage, but it is not essential. Full on-the-job training will be provided by our Reservations Supervisor, and you will report directly to the Front of House and Reservations Manager. Most importantly, we are looking for someone with a can-do attitude, a willingness to learn, and a genuine interest in hospitality. You will be someone who can work independently while also knowing that support is always available on site. You will be comfortable dotting the i’s, crossing the t’s, and making sure nothing is missed.
What does it mean to be a Banksider?
At Bankside, our values guide the way we work, the way we support each other, and the way we look after our guests.
- Be Natural: We want you to be yourself. We are not looking for scripted service or robotic responses. We want someone who can bring warmth, personality, and genuine care into every guest interaction. You should feel comfortable being natural in what you do, taking joy in your work, and creating experiences that feel personal and real.
- Make It Easy: You will help make the guest journey as seamless as possible. That means communicating clearly, solving problems thoughtfully, and making things easier for both our guests and your colleagues. Whether you are confirming a booking, answering a question, or supporting the Front of House team, your focus will be on creating a smooth and positive experience.
- Feel Empowered: We want our people to feel trusted and confident to make decisions. You will be encouraged to take ownership, use your initiative, and look for opportunities to surprise and delight our guests. Sometimes the smallest thoughtful gesture can create the most meaningful moment.
- Belong: At Bankside, we want our team and our guests to feel that they belong. You will be part of a team that values individuality, kindness, collaboration, and a shared passion for hospitality. We are looking for someone who understands the part they play in creating that feeling, both for our guests and for the people they work with every day.
What’s in it for you?
Complimentary dry-cleaned uniform, free meals on duty, medical cash plan, discounted hotel and food.
Reservation Agent employer: Bankside Hotel
At Bankside Hotel, we pride ourselves on fostering a vibrant work culture that celebrates individuality and creativity, making it an exceptional place for our Reservations Agents to thrive. As part of the Marriott International family, employees benefit from comprehensive training, career development opportunities, and a supportive environment where their contributions are valued. Located in a culturally rich area, our team enjoys not only competitive benefits like free meals and a medical cash plan but also the chance to create memorable experiences for guests in a warm and welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Bankside Hotel's vibe. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Reservations Agent, you'll be chatting with guests all day. Role-play common scenarios with a friend or family member to get comfortable with handling inquiries and making reservations feel personal and effortless.
✨Tip Number 3
Show off your attention to detail! During your interview, share examples of times you've caught mistakes or improved processes. This will highlight your ability to ensure every booking is accurate and every guest feels looked after.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Bankside team. Don’t forget to follow up with a friendly email to express your enthusiasm!
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your warmth and enthusiasm for hospitality.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in reservations or hospitality that align with what we’re looking for at Bankside Hotel.
Attention to Detail:As a Reservations Agent, attention to detail is key. Double-check your application for any typos or errors before submitting it. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Bankside Hotel
✨Know the Company Culture
Before your interview, take some time to understand Bankside Hotel's unique culture and values. Familiarise yourself with their focus on creativity, hospitality, and individuality. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Agent, communication is key. During the interview, demonstrate your ability to communicate clearly and warmly. Practice answering questions in a way that reflects your personality and shows how you can make guest interactions feel personal and effortless.
✨Highlight Attention to Detail
Since the role requires a keen eye for detail, be prepared to discuss examples from your past experiences where you’ve successfully managed bookings or handled customer inquiries. Emphasise how you ensure accuracy and thoroughness in your work, as this will resonate well with the interviewers.
✨Embrace a Can-Do Attitude
Bankside Hotel values positivity and a willingness to learn. During your interview, express your enthusiasm for the role and your eagerness to take on challenges. Share instances where you’ve gone above and beyond to help others, showcasing your proactive approach and commitment to excellent service.
