At a Glance
- Tasks: Handle reservations and create seamless experiences for guests from booking to departure.
- Company: Join the vibrant Bankside Hotel, part of Marriott International.
- Benefits: Enjoy free meals, discounts, and a supportive work environment.
- Other info: Full training provided; great opportunities for personal growth.
- Why this job: Be part of a team that values individuality and genuine hospitality.
- Qualifications: Positive attitude and willingness to learn; experience in hospitality is a plus.
The predicted salary is between 22000 - 26000 £ per year.
We are currently recruiting for a Reservations Agent to join us here at Bankside Hotel. Bankside Hotel is a place for people who love culture, creativity, food, art, and great hospitality. We are part of Marriott International, joining a global collection of over 9,000 hotels, while still keeping our own distinctive Bankside personality and local spirit. At Bankside, we believe hospitality should feel natural, thoughtful, and full of personality. Our people are at the heart of that. They create the moments that make our guests feel truly welcome, looked after, and like they belong.
As our Reservations Agent, you will play an important part in shaping the guest journey from the very first enquiry. Whether a guest is booking a stay, amending a reservation, asking a question, or planning something special, you will help make the experience seamless, personal, and easy.
What will you be doing?
Your day-to-day role will involve handling individual reservations received by telephone, email, online channels, and through our central reservation systems. You will be responsible for making sure every booking is accurate, every detail is captured, and every guest receives a warm and helpful response. This includes creating and updating bookings, processing confirmations, cancellations and amendments, taking advance deposits, and ensuring all information is communicated clearly with guests and internal teams. You will work closely with our Front of House team, as our Reservations function is now integrated with the wider guest experience journey. This means you will help create one seamless experience from the first reservation enquiry through to arrival, stay, and departure. You will also have the opportunity to develop your knowledge of group reservations, including how to handle enquiries, prepare quotes, support contracts, and understand the full guest booking cycle.
This role would suit someone who has a real eye for detail, enjoys communicating with people, and takes pride in making things feel effortless for guests and colleagues alike.
What are we looking for?
We are looking for someone who is positive, open-minded, forward-thinking, and happy to bring their personality to work. Previous experience in reservations, front office, hospitality, or with Marriott systems would be a great advantage, but it is not essential. Full on-the-job training will be provided by our Reservations Supervisor, and you will report directly to the Front of House and Reservations Manager. Most importantly, we are looking for someone with a can-do attitude, a willingness to learn, and a genuine interest in hospitality. You will be someone who can work independently while also knowing that support is always available on site. You will be comfortable dotting the i’s, crossing the t’s, and making sure nothing is missed.
What does it mean to be a Banksider?
At Bankside, our values guide the way we work, the way we support each other, and the way we look after our guests.
- Be Natural: We want you to be yourself. We are not looking for scripted service or robotic responses. We want someone who can bring warmth, personality, and genuine care into every guest interaction. You should feel comfortable being natural in what you do, taking joy in your work, and creating experiences that feel personal and real.
- Make It Easy: You will help make the guest journey as seamless as possible. That means communicating clearly, solving problems thoughtfully, and making things easier for both our guests and your colleagues. Whether you are confirming a booking, answering a question, or supporting the Front of House team, your focus will be on creating a smooth and positive experience.
- Feel Empowered: We want our people to feel trusted and confident to make decisions. You will be encouraged to take ownership, use your initiative, and look for opportunities to surprise and delight our guests. Sometimes the smallest thoughtful gesture can create the most meaningful moment.
- Belong: At Bankside, we want our team and our guests to feel that they belong. You will be part of a team that values individuality, kindness, collaboration, and a shared passion for hospitality. We are looking for someone who understands the part they play in creating that feeling, both for our guests and for the people they work with every day.
What’s in it for you?
- Complimentary dry-cleaned uniform
- Free meals on duty
- Medical Cash Plan
- Discounted hotel and food & beverage rates globally with Marriott and Vertiq Hospitality Partners
- Enhanced family-friendly policy
- Discounts on high street retail shops and restaurants
- Free fitness platform
- Holiday discounts and much more
Reservation Agent in London employer: Bankside Hotel
At Bankside Hotel, we pride ourselves on fostering a vibrant work culture that celebrates individuality and creativity, making it an exceptional place for our Reservations Agents to thrive. As part of the Marriott International family, employees enjoy extensive benefits including discounted rates at hotels worldwide, complimentary meals, and a supportive environment that encourages personal growth and empowerment. Join us in creating memorable experiences for our guests while being part of a team that values warmth, collaboration, and genuine hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Bankside Hotel's vibe. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect on a personal level during your chat.
✨Tip Number 2
Practice your people skills! As a Reservations Agent, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to get comfortable with handling inquiries and making bookings feel effortless.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through in interviews. Remember, Bankside values warmth and genuine care, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Reservation Agent in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and genuine care for hospitality.
Tailor Your Application:Make sure to customise your application to reflect how your skills and experiences align with the role of a Reservations Agent. Highlight any relevant experience in hospitality or customer service that showcases your attention to detail.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences straightforward and to the point. This will help us see your key strengths without getting lost in too much detail.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Bankside family!
How to prepare for a job interview at Bankside Hotel
✨Know the Company Culture
Before your interview, take some time to research Bankside Hotel and its unique culture. Understand their values like being natural, making it easy, and feeling empowered. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Agent, communication is key. During the interview, demonstrate your ability to communicate clearly and warmly. You might even role-play a booking scenario to showcase how you would handle guest inquiries. This will give them a taste of your personality and how you can make guests feel welcome.
✨Highlight Attention to Detail
Since the role requires a keen eye for detail, be prepared to discuss examples from your past experiences where you’ve successfully managed details in a busy environment. Whether it’s ensuring accurate bookings or handling multiple requests, showing that you can dot the i’s and cross the t’s will impress your interviewers.
✨Emphasise Your Can-Do Attitude
Bankside Hotel is looking for someone with a positive, forward-thinking mindset. Be sure to convey your willingness to learn and adapt during the interview. Share instances where you’ve taken initiative or gone above and beyond to help others, as this aligns perfectly with their desire for team members who feel empowered.
