At a Glance
- Tasks: Welcome guests with warmth and assist them throughout their stay at our vibrant hotel.
- Company: Join Bankside Hotel, a top-rated hospitality workplace in London.
- Benefits: Enjoy free meals, a dry-cleaned uniform, and global discounts on hotel stays.
- Other info: Embrace your individuality and contribute to our local community.
- Why this job: Be part of a passionate team and make every guest feel special.
- Qualifications: Experience in reception and a friendly, approachable personality are key.
The predicted salary is between 26670 - 32596 £ per year.
We are currently looking for a passionate Hotel Host to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row.
Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food.
If this sounds like something you'd like to get involved with we would love to hear from you!
MAIN SCOPE AND PURPOSE OF THE ROLE
Responsible for providing an authentic and loving welcome to all of our guests and visitors in the area of Front of House whilst offering assistance throughout their stay in our hotel.
You will be a local area guru and know what is going on at The Tate Modern as well what the best hidden gems are nearby and the bars & restaurants not to miss.
You will also maximize revenue and promotion of the hotels’ outlets where applicable.
Managing the reception duties will be second nature to you!
You will have brilliant communication and people skills.
Instinctively you will want to make every guest feel special, treat them as individuals and be able to gauge just how local they want to be.
Most importantly, we just want you to be you.
MAIN DUTIES & RESPONSIBILITIES
- To be responsible for the day to day supervision of the Reception in the absence of the more senior Front Desk Management
- To be familiar with all Reception tasks and ensure smooth running of front desk
- To be fully knowledgeable in the procedure of Checking-In and Checking-Out guests to the Marriott brand standards
- To be fully conversant and to abide by the policies and procedures set in the Quality Standards
- Assist guests with luggage where necessary
- To actively participate in the upselling of rooms to maximize the departments total revenue
- To deal efficiently and courteously with any guest enquiries or complaints in a timely manner and to ensure follow-up and ensure guest satisfaction communicating any relevant issues to management
- To ensure confidentiality is maintained in all areas of the business with regards to Hotel and guest matters
- To carry out any other reasonable duties as requested by the General Manager or any other management in an efficient manner
- COMMUNICATION
- Maintain effective communication within the department and ensure that the Head of Department is kept well informed of any problems / queries that have arisen
- Report any problems / complaints to the relevant Head of Departments or Duty Manager
- To liaise with other departments to ensure good communication and offer support
Qualifications & Skills Required
- A proven track record as a receptionist, with a good knowledge of Opera or similar PMS (Beneficial)
- Good level of English, other languages are an advantage
- Microsoft Word and Excel knowledge
- Happy, friendly, and approachable personality
What do we hope to see from our Banksiders?
- Be Natural
- We want our people to be themselves, genuine and non-scripted.
- We give you the space to be yourself , so show us who you really are!
- A good level of English, other languages are an advantage of course.
- Make It Easy
- Be flexible; respond quickly and positively to the changing requirements of the business.
- Make it easy for our guests, and your fellow team members, communicate effectively and be creative.
- Feel Empowered
- We want our Banksiders to take charge and change the game.
- Take personal responsibility and initiative to resolve niggles in your own way.
- Belong
• Show love towards our guests and your team!
We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.
- Show passion towards internal product knowledge, our local area and continuously develop this knowledge.
- In return for being a fantastic Host, we will treat you to benefits such as:
- Complimentary dry-cleaned uniform
- Free Meals on duty
- Medical Cash Plan
- Discounted Hotel and F&B rates globally with Marriott
- Enhanced Family Friend Policy
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
- All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
- #J-18808-Ljbffr
Front of House Hotel Host employer: Bankside Hotel
At Bankside Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their roles. Located in the heart of London, we provide a unique environment where passion for culture, art, and food comes together, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Hotel Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bankside Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bankside Hotel
Don't be shy about reaching out to Bankside Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Hotel Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bankside Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bankside Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
