IT Support Engineer

Are you experienced in IT Support with solid technical skills and a highly customer focused approach? Then look no further, as this might be exactly the challenge you are looking for.

Banking Circle is a fintech and fun all in one. We are on a journey to become payment pioneers. Every day up to 2 million payments run through our platform. We work closely with central banks and clients worldwide to constantly improve the payment flow. Banking Circle was founded less than 10 years ago, and today we are a fully licensed bank with 700 colleagues in 8 countries. We are still growing rapidly, and we invite you to join us and experience a fun and international workplace, where people prefer to come to the office rather than work from home.

Your team welcomes you with open arms
As our new IT Support Engineer, you will have the opportunity to join our Service Desk team in our London office for a fix term contract of 8 months. You’ll experience an open and knowledge driven culture, where everyone can thrive, connect with colleagues, learn and grow. Here you will be empowered to make an impact every day.

You will be able to demonstrate your commitment to delivering the best and fastest service internally, ensuring the highest possible user satisfaction. This role involves supporting offices throughout Europe.
You report directly to our Team Lead Service Delivery and Governance.

Exciting work is waiting for you

• Ownership and Support: take ownership of user issues, providing comprehensive remote and onsite IT support.
• Collaboration and Knowledge Sharing: Work closely with other IT staff members to share knowledge, coordinate tasks, and support projects.
• Hardware and Software Management: Install and configure a wide range of hardware and software solutions, including support for office moves.
• User Access and Management: Manage user access, facilitating smooth onboarding and offboarding processes for employees.
• Software and License Management: Oversee software licenses and stocks of equipment, ensuring compliance with licensing agreements and optimizing resource allocation.
• Maintenance and Upgrades: Assist in the completion of scheduled maintenance and upgrade activities, proactively identifying areas for improvement and implementing necessary changes.

Things we’ll look for on your resume
To be the right candidate for this position, we expect you to have at least 5 years of experience in a similar role.
The Service Desk serves as the frontline and entry point for all IT-related inquiries, making it imperative for candidates to embody a service-minded approach and uphold the highest standards of professionalism.

To succeed in this role, you must demonstrate strong technical proficiency across several key areas. Expertise in Microsoft Office 365 administration and user support is essential, along with regular troubleshooting using both GUI and command-line tools. You\’ll manage video conferencing systems and meeting room technologies, as well as perform hardware staging and software configuration. A solid understanding of access management is required, including user provisioning, permissions, and group policies. Proficiency with Windows OS, Active Directory, print server management, and basic networking is also critical. Familiarity with Identity and Access Management (IAM) concepts and experience working in cloud environments—particularly Microsoft Azure—for resource and user access management is expected.

Banking Circle is an international company, our internal workforce consists of over 50 nationalities, and we collaborate with clients and partners worldwide. Therefore, you’ll need to be fluent in English.

Go ahead and take the first step
We are looking forward to hearing from you. We review applications and interview candidates continuously. Please note that we don’t accept or consider CVs received through email or direct messages. If you have questions, please reach out to Kheira NOUGAL, our Global Recruitment Partner from People team on khno@bankingcircle.com. No recruitment agencies, please.

Department:

Lokation: London (UK)

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