At a Glance
- Tasks: Lead a dynamic client services team and ensure top-notch service delivery across regions.
- Company: Join Banking Circle, a fintech pioneer with a fun, international culture.
- Benefits: Enjoy a vibrant workplace, competitive salary, and opportunities for growth.
- Other info: Be part of a diverse team with over 50 nationalities and excellent career prospects.
- Why this job: Make a real impact in the fintech world while developing your leadership skills.
- Qualifications: 5+ years in banking or financial services with strong leadership and analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Client Services Team Lead role at Banking Circle.
Global Recruitment Partner at Banking Circle. If you\'re an experienced and passionate team lead who can ensure service excellence across all our clients and regions, this might be the opportunity you are looking for.
Banking Circle is a fintech, bank, and fun all in one. We are on a journey to become payment pioneers. Every day up to 2 million payments run through our platform. We work closely with central banks and clients worldwide to constantly improve our payment flows, and in less than 10 years we have become a fully licensed bank with 750 colleagues in 9 countries. We are still growing rapidly, and we invite you to join us and experience a fun and international workplace, where people prefer to come to the office rather than work from home.
Your team welcomes you with open arms
As our new Client Services Team Lead in London, you’ll experience an open and knowledge driven culture, where everyone can thrive, connect with colleagues, learn and grow. Here you will be empowered to make an impact every day.
Responsibilities
- In this role you will be responsible for managing and developing the client service team across multiple jurisdictions, ensuring the consistent delivery of high-quality service to the bank’s clients. The role requires strong leadership, in-depth payments knowledge, and the ability to coordinate service standards across regions while driving operational excellence.
- Oversee the handling of client inquiries across jurisdictions, ensuring prompt, accurate, and professional resolution
- Drive the delivery of Internal & Client facing SLAs
- Lead, coach, and develop the client service team to deliver service excellence across all clients
- Monitor performance at both team and individual levels against agreed service levels and KPIs across regions
- Act as an escalation point for clients and deliver Client Service Reviews
- Maintain strong client relationships
- Work with key stakeholders to ensure Product Releases, Internal Processes and Payment Landscape changes to maintain high standards
- Use data to shape and drive the team forward with continuous improvement
- Drive delivery of client self-service and automation initiatives on behalf of Client Services
Experience & Qualifications
- 5+ years’ experience in banking or financial services in a leadership/supervisory role
- Proven track record of automation and continuous improvement and excellent stakeholder management skills
- Strong analytical skills, SQL, and in-depth knowledge of payments processing and systems, including Instant Scheme (FPS, SEPA)
- Experience in managing teams across multiple jurisdictions is highly desirable
- Banking Circle is an international company. Our internal workforce consists of over 50 nationalities, and our clients and partners are located all over the globe. Therefore, our company language is English.
Seniority
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service
We look forward to hearing from you. We review applications and interview candidates continuously. Please note that we don’t accept or consider CVs received through email or direct messages.
If you have questions, please reach out to Global Recruitment Partner, Simon Scott Hansen from the People team on simh@bankingcircle.com. No recruitment agencies, please.
We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristic protected under federal, state or local laws, regulations and ordinances. To learn more about Banking Circle, visit is at www.bankingcircle.com
Client Services Team Lead employer: Banking Circle
Banking Circle is an exceptional employer that fosters a vibrant and inclusive work culture in London, where team members are encouraged to collaborate and innovate. With a strong focus on employee growth, you will have the opportunity to lead a diverse client services team while driving operational excellence in a rapidly expanding fintech environment. Enjoy the benefits of working in a dynamic international setting, where your contributions directly impact our mission to revolutionise payment solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Banking Circle on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Banking Circle’s recent projects and their approach to client services. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Show off your leadership skills during the interview. Share specific examples of how you've led teams to success in the past, especially in banking or financial services. They want to see you in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Banking Circle.
We think you need these skills to ace Client Services Team Lead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about leading a team in the fintech space.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in banking and client services. We love seeing how your past roles have prepared you for this position, so don’t hold back on those relevant achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Banking Circle
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment processing and systems, especially Instant Scheme (FPS, SEPA). Being able to discuss these topics confidently will show that you’re not just a leader but also a knowledgeable expert in the field.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve coached team members or improved service delivery. This will help demonstrate your ability to manage and develop the client service team effectively.
✨Understand Client Needs
Research Banking Circle’s client base and think about how you can enhance their experience. Be ready to discuss how you would handle client inquiries and maintain strong relationships, as this is crucial for the role.
✨Data-Driven Mindset
Familiarise yourself with key performance indicators (KPIs) and how to use data for continuous improvement. Be prepared to share how you’ve used analytics in previous roles to drive operational excellence and improve service standards.
