Client Service Analyst

Do you want to put your expertise to work where it has real impact - acting as the key liaison to our partner banks - while building your career with a fast growing company at the forefront of global banking and payments? Banking Circle is a fully licensed, technology enabled bank processing over €1 trillion in payments every year - and growing. We exist to power the global economy’s most ambitious payments businesses with infrastructure that is fast, modern, and engineered for scale. Today, more than 800 people across 11 countries work together as one global team. We move fast, we think boldly, and we build with intent - because our clients depend on us to keep pace with the world’s most dynamic payments flows. We are expanding globally, scaling our capabilities, and deepening our impact, so if you want to shape the future of financial infrastructure - this is the place.

Your team welcomes you with open arms. As our new Client Service Analyst in our Operations team in London, you’ll experience an open and knowledge driven culture, where everyone can thrive, connect with colleagues, learn and grow. Here you will be empowered to make an impact every day.

In this role, you will have the opportunity to conduct in depth trend and query analysis on client centric data, with the objective of achieving 100% case resolution at first point of contact within BAU operations. You will be an important colleague within the wider Operations department, delivering against strict SLA’s, driving the continuous improvement agenda within the department, and driving a best‑in‑class Client Service towards our clients.

Exciting work is waiting for you:

• Investigate and drive client queries ranging from Payment related enquiries, API and Account & User Configurations.
• Produce MI focusing on Time, Cost and Risk for client queries.
• Produce MI for key stakeholders both internal & external.
• Produce Root Cause Analysis on complex issues and look for future preventive actions.
• Develop and optimize processes to enhance service delivery.
• Drive the continuous improvement agenda within the department.
• Look for automation opportunities and gather business requirements to push forward the change.

Things we’ll look for on your resume:

• Experience from a similar client facing/data driven service role.
• A data‑driven mindset and practical data analysis skills.
• Strong knowledge of Payments Schemes (SWIFT, SEPA etc) and knowledge of Microsoft Dynamics is a big advantage.
• Basic understanding of SQL would also be an advantage.
• Solid analytical skills enabling you to easily comprehend complex issues, and clearly articulate goals and expectations, relating them to the business mission and direction.
• Adaptability to change and ability to drive continuous improvement agenda within the Operations team.
• An outgoing and confident professional with strong energy, a high degree of integrity, and a clear focus on execution and results.
• Fluency in English.

We look forward to hearing from you. We review applications and interview candidates continuously. Please note that we don’t accept or consider CVs received through email or direct messages. If you have questions, please reach out to Simon Scott Hansen from our People team on simh@bankingcircle.com. No recruitment agencies, please. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristic protected under federal, state or local laws, regulations and ordinances. To learn more about Banking Circle, visit us at www.bankingcircle.com.