At a Glance
- Tasks: Lead administrative support for a multidisciplinary team in a healthcare setting.
- Company: Join Bankhouse Surgery, a vibrant practice serving 10,500 patients.
- Benefits: Gain valuable experience in healthcare administration and patient care.
- Other info: Be part of a supportive team with opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in healthcare and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
The QOF and data quality administration lead will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies. The post-holder will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. The post-holder will be an integral part of the general practice team.
Main duties of the job
- Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrator
- Guide the team to reach QOF targets
- Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
- Support the overall practice clinical governance framework, submitting reports for QOF and other reporting requirements
- Oversee the delivery of enhanced services and other service requirements
- Input data into the patient or their health care records as necessary through summarising/coding
- Contribute to and embrace the spectrum of clinical governance
- Be responsible for organizing PPG meetings
- Lead the management of the clinical system, ensuring IT security and IG compliance at all times. Respond to and resolve all IT issues
- Review and update clinical templates, ensuring they relate to current practice
- Answer incoming phone calls, transferring calls or dealing with the caller's requests appropriately
- Welcome patients and visitors to the organisation, directing requests appropriately
- Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
- Undertake all mandatory training and induction programmes
- Maintain a clean, tidy, effective working area at all times
About us
Bankhouse Surgery is located in the One Life Hartlepool. The practice offers services to 10,500 patients and has an excellent team of GPs, nurses, pharmacist and an admin/reception team. The practice is a training practice.
Job responsibilities
In addition to the primary responsibilities, the Administration Assistant has the following wider responsibilities:
- Participate in any audits as directed
- Participate in local initiatives to enhance service delivery and patient care
- Support and participate in shared learning
- Complete opening and closing procedures in accordance with the duty rota
Person Specification
Experience
- Experience of working in a healthcare setting
- Experience of working with the general public
- Experience of working in a GP practice
- Experience of administrative duties
Qualifications
- A good standard of education with an expectation of having both GCSE Maths and English at grades A - C or equivalent. Alternatively functional skills level 2 in Maths and English
QOF & data quality admin lead employer: Bankhouse Surgery
At Bankhouse Surgery, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in the heart of Hartlepool. Our commitment to employee growth is evident through our training practice status, providing ample opportunities for professional development while ensuring a strong focus on patient care and clinical governance. Join our dedicated team and enjoy the benefits of working in a dynamic healthcare setting that values your contributions and fosters a culture of shared learning.
StudySmarter Expert Advice🤫
We think this is how you could land QOF & data quality admin lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in GP practices. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the practice and its values. Show us you’re genuinely interested in Bankhouse Surgery by mentioning specific services they offer or recent initiatives they've launched during your chat.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on common questions related to administrative roles in healthcare, so you can articulate your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace QOF & data quality admin lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant admin roles you've had, especially in healthcare settings, to show us you're the right fit for the QOF and data quality admin lead position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention your experience with patient registration and working with multidisciplinary teams!
Showcase Your Attention to Detail:In a role like this, attention to detail is key. Make sure your application is free from typos and errors. We want to see that you can handle data input and reporting accurately, so let that shine through in your written application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Bankhouse Surgery!
How to prepare for a job interview at Bankhouse Surgery
✨Know Your QOF Inside Out
Make sure you understand the Quality and Outcomes Framework (QOF) thoroughly. Familiarise yourself with the key performance indicators and how they impact patient care. This will show your potential employer that you're not just familiar with the terminology, but that you can actively contribute to achieving targets.
✨Showcase Your Admin Skills
Prepare examples of your previous administrative experience, especially in a healthcare setting. Be ready to discuss how you've managed patient records, handled appointments, or supported a team in achieving their goals. Specific anecdotes will help illustrate your capabilities.
✨Communication is Key
Since you'll be liaising with various teams and external agencies, practice articulating your thoughts clearly. Think about how you would handle difficult calls or messages and be prepared to demonstrate your problem-solving skills during the interview.
✨Embrace Teamwork
Highlight your ability to work within a multidisciplinary team. Share experiences where you've collaborated with others to improve service delivery or patient care. This will show that you understand the importance of teamwork in a clinical environment.
