At a Glance
- Tasks: Manage QOF targets, patient recalls, and support admin roles in a busy GP practice.
- Company: Join Bankhouse Surgery, serving 10,500 patients with a dedicated healthcare team.
- Benefits: Gain valuable experience in healthcare administration and enhance your organisational skills.
- Other info: Dynamic team atmosphere with opportunities for continuous improvement and professional growth.
- Why this job: Make a real difference in patient care while developing your career in a supportive environment.
- Qualifications: Experience in a GP practice and understanding of QOF processes are essential.
The predicted salary is between 24750 - 30250 £ per year.
Bankhouse Surgery is looking for a proactive and experienced QOF administrator to join our team. The role will involve the effective management of QOF targets, enhanced services, patient recalls and data quality initiatives along with supporting admin roles within the practice.
Main duties of the job
- You will be responsible for supporting the delivery and achievement of QOF targets and enhanced services along with some admin duties.
- You will undertake patient recalls, run searches and reports to monitor performance and support clinical coding.
- Working with clinicians and other admin staff to maintain accurate records and ensuring compliance with practice policies and procedures.
About us
Bankhouse Surgery offers services to approx 10,500 patients. The practice has 6 GP partners, 1 salaried GP, 1 practice pharmacist, a nursing and admin/reception team.
Job responsibilities
- Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators.
- Guide the team to reach QOF targets.
- Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
- Support the overall practice clinical governance framework, submitting reports for QOF and other reporting requirements.
- Oversee the delivery of enhanced services and other service requirements.
- Input data into the patients healthcare records as necessary through summarising/coding.
- Contribute to and embrace the spectrum of clinical governance.
- Be responsible for organizing PPG meetings.
- Lead the management of the clinical system, ensuring IT security and IG compliance at all times. Respond to and resolve all IT issues.
- Review and update clinical templates, ensuring they relate to current practice.
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately.
- Welcome patients and visitors to the organisation, directing requests appropriately.
- Be an integral part of the general practice team.
- Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children.
- Undertake all mandatory training and induction programmes.
- Maintain a clean, tidy, effective working area at all times.
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
- Support the practice management with continuous improvement and change initiatives.
Person Specification
- Experience working in a GP practice.
- Understanding of QOF and patient recall processes.
- Excellent organisational and admin skills.
- Ability to prioritise workload and meet deadlines.
- Understanding of confidentiality and data protection requirements.
- Experience of using Systmone.
- Knowledge of enhanced services.
- Experience of clinical coding and data quality improvement.
QOF/Administrator employer: Bankhouse Surgery
Bankhouse Surgery is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for a receptionist to thrive. With opportunities for professional growth through involvement in a teaching practice and a commitment to patient care, employees can expect a fulfilling career while contributing to the well-being of over 10,500 patients. The friendly atmosphere and dedicated team ensure that every staff member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land QOF/Administrator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bankhouse Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bankhouse Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bankhouse Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace QOF/Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bankhouse Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bankhouse Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bankhouse Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bankhouse Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bankhouse Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bankhouse Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
