At a Glance
- Tasks: Serve delicious fish and chips while ensuring customer satisfaction and maintaining store cleanliness.
- Company: Join a family-run business passionate about sustainability and great service.
- Benefits: Flexible hours, staff discounts, career progression, and online training to boost your CV.
- Other info: Work in a supportive environment with a focus on personal development and community.
- Why this job: Be part of a team that creates memorable experiences with every fish and chip order.
- Qualifications: Enthusiasm for customer service; previous experience is a plus but not essential.
The predicted salary is between 8 - 12 £ per hour.
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours.
Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service and cleanliness, taking care to ensure total customer satisfaction.
The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.
Main Responsibilities:- To ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner
- Assembling orders for takeaway, Click & Collect and Delivery via our 'My Chippy' app
- Assisting Managers and Fryers to prepare food
- Supporting good food hygiene practices
- Supporting best practice for Health & Safety
- Willingness to learn and grow
- An enthusiastic approach to deliver great service and a drive for customer satisfaction
- Feel at ease to interact with customers
- Previous experience in a similar environment would be an advantage
- Opportunities for career progression
- Recognition rewards
- Online training and personal development, a great way to improve your CV!
- Staff discounts
- Flexible working options
- 28 days holiday, inclusive of bank holidays
Team Member in Hove employer: Bankers Brighton
At Churchill / FishnChickn, we pride ourselves on being an exceptional employer that values our team members as much as our customers. Located in Brighton, we offer flexible working options, career progression opportunities, and a supportive work culture that prioritises personal development and employee happiness. Join us to be part of a family business that is committed to sustainability and creating memorable experiences for both our staff and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Hove
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill / FishnChickn. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their family vibe.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the company, think about how you would handle different customer scenarios. Role-play with a friend or family member to get comfortable with delivering that exceptional service they’re after.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and ready to serve. A neat appearance shows that you care about the role and are serious about joining their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the team. Don’t forget to highlight your willingness to learn and grow – that’s what they love to see!
We think you need these skills to ace Team Member in Hove
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to make our customers' fish and chip dreams come true.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with our core values. Mention any previous experience in similar environments and how it can help you excel as a Team Member with us.
Keep It Clean and Professional:Just like we maintain high standards of cleanliness in our stores, your application should be neat and professional. Proofread for any typos or errors, and ensure it reflects the quality we strive for at Churchill / FishnChickn.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Bankers Brighton
✨Know the Company
Before your interview, take some time to research Churchill / FishnChickn. Understand their values, especially their commitment to sustainability and customer satisfaction. This will help you align your answers with what they care about and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to interact positively with people, as this will demonstrate that you can create the amazing experiences they strive for.
✨Emphasise Teamwork and Safety
Since you'll be working closely with others, it's important to convey your teamwork skills. Discuss how you’ve supported colleagues in previous roles and your understanding of health and safety practices. This shows that you’re not just focused on your own tasks but also care about the well-being of your team.
✨Be Enthusiastic and Authentic
Let your passion for food and customer service shine through during the interview. Be yourself and express your eagerness to learn and grow within the company. A genuine smile and positive attitude can go a long way in making a great impression!
