At a Glance
- Tasks: Provide top-notch customer service and maintain a welcoming environment for members.
- Company: Join Planet Fitness, a leader in creating a 'Judgement Free' fitness community.
- Benefits: Enjoy perks like free gym membership, medical insurance, and paid time off.
- Other info: Bilingual candidates are encouraged to apply; flexible weekend hours available.
- Why this job: Make a positive impact on people's lives while working with a fun, dynamic team.
- Qualifications: Must be 18+, have a high school diploma, and possess great customer service skills.
3 days ago Be among the first 25 applicants
Position: Member Services Rep - Part Time - Weekend/Morning
We are searching for a motivated
Position: Member Services Rep - Part Time - Weekend/Morning
We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!
Some of your responsibilities will include:
Customer Service/Front Desk Activities:
- Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point to sale system.
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and wet area cleaning and stocking.
- Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
- Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Prior Customer Service experience preferred
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Upbeat, positive and professional attitude
- Punctuality and reliability are a must.
- Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
- Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
- Ability to talk continually in person or on the phone during shift.
- Maintain physical ability to administer CPR in the event of medical emergency.
- Ability to see in normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction.
- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work alongside an amazing group of talented, dynamic professionals!
- Medical, Dental, Vision Insurance
- PTO – Paid Time Off
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plans
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance and other benefits
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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#J-18808-LjbffrMember Services Rep Part Time Weekend Morning in Liverpool employer: Bankers Bank
At Planet Fitness, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As a Member Services Representative, you'll enjoy flexible part-time hours, competitive benefits including medical and dental insurance, and the opportunity to make a positive impact on our members' lives in a vibrant community setting. Join us and be part of a dynamic team dedicated to promoting health and wellness while enjoying perks like a free Black Card membership and opportunities for personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Rep Part Time Weekend Morning in Liverpool
✨Tip Number 1
Familiarise yourself with Planet Fitness's core values and customer service philosophy. Understanding their 'Judgement Free' ethos will help you align your responses during the interview, showcasing that you can embody their culture.
✨Tip Number 2
Practice your communication skills, especially if you're bilingual in English and Spanish. Being able to demonstrate your ability to assist a diverse range of members can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past customer service experiences. Highlight how you handled difficult situations or exceeded customer expectations, as this is crucial for the role.
✨Tip Number 4
Show enthusiasm for fitness and community engagement. Expressing a genuine interest in helping others achieve their health goals can resonate well with the hiring team and demonstrate your commitment to the role.
We think you need these skills to ace Member Services Rep Part Time Weekend Morning in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience, especially in roles where you interacted with clients. Emphasise any bilingual skills, particularly if you speak Spanish, as this is encouraged for the position.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to create a welcoming environment. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills:In your application, focus on skills that align with the job description, such as communication, problem-solving, and teamwork. Mention your ability to maintain a positive attitude and handle multiple tasks efficiently.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Bankers Bank
✨Showcase Your Customer Service Skills
As a Member Services Representative, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers, ensuring they felt valued and welcomed.
✨Demonstrate Bilingual Abilities
If you're bilingual in English and Spanish, make sure to highlight this during the interview. Being able to communicate effectively with a diverse range of members can set you apart from other candidates.
✨Emphasise Your Positive Attitude
Planet Fitness values an upbeat and professional attitude. Be sure to convey your enthusiasm for the role and your commitment to creating a 'Judgement Free' environment during the interview.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customer situations or how you would maintain cleanliness in the club. Practising your responses will help you feel more confident and articulate during the interview.
