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For Companies At a Glance
- Tasks: Help clients with banking needs and build strong relationships.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Enjoy a supportive work environment with opportunities for career advancement.
- Why this job: Make a real impact by helping customers while developing your sales skills.
- Qualifications: No prior experience needed; just bring your passion for service and sales.
- Other info: Flexible hours available to accommodate your school schedule.
The predicted salary is between 28800 - 43200 £ per year.
Support the branch in achieving sales targets by providing excellent customer service, acquiring new clients, and strengthening relationships with existing clients.
Key Responsibilities:
- Identify and pursue sales opportunities through referrals and networks.
- Provide exceptional customer service via calls, emails, and in-person interactions.
- Address customer queries and complaints efficiently, escalating when necessary.
- Cross-sell banking products and services through ongoing relationship building.
- Maintain a professional, welcoming atmosphere in the branch.
- Support business development by promoting and attending sales events.
- Process new account applications, service requests, and remittances.
- Ensure compliance with AML policies, maintain registers, and prepare necessary documentation.
- Handle cash transactions and provide cover for personal banker and clerical roles as needed.
- Perform additional duties as assigned by the Area Branch Manager or senior officers.
Personal Banker employer: Bank
Contact Detail:
Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker
✨Tip Number 1
Network actively within your community and among your personal contacts. Building relationships can lead to referrals and new client opportunities, which are crucial for a Personal Banker.
✨Tip Number 2
Familiarize yourself with the banking products and services offered by us. Being knowledgeable will help you confidently cross-sell and address customer queries effectively.
✨Tip Number 3
Practice your customer service skills in various scenarios. Role-playing different situations can prepare you for real interactions and help you handle complaints efficiently.
✨Tip Number 4
Stay updated on compliance regulations, especially AML policies. Understanding these will not only help you in your role but also demonstrate your commitment to maintaining a professional atmosphere.
We think you need these skills to ace Personal Banker
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Personal Banker position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or sales roles. Provide specific examples of how you've successfully built relationships with clients and achieved sales targets.
Showcase Your Skills: Make sure to highlight your communication skills, problem-solving abilities, and knowledge of banking products. Mention any relevant certifications or training that could set you apart from other candidates.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are interested in the Personal Banker role and how your background makes you a great fit. Use a friendly yet professional tone to convey your enthusiasm for the position.
How to prepare for a job interview at Bank
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled customer queries and complaints in the past. Highlight your ability to create a welcoming atmosphere.
✨Demonstrate Sales Acumen
Discuss your experience with identifying and pursuing sales opportunities. Be ready to explain how you have successfully cross-sold products or services in previous roles, as this is crucial for achieving sales targets.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses that demonstrate your critical thinking and decision-making abilities in a banking context.
✨Understand Compliance and Regulations
Familiarize yourself with AML policies and other relevant regulations. Being knowledgeable about compliance will show that you take the role seriously and understand the importance of maintaining proper documentation and procedures.
