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- Tasks: Verify forms, process documentation, and handle branch queries with precision.
- Company: Join a leading bank committed to compliance and customer service excellence.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Gain valuable experience in banking operations while making a real impact.
- Qualifications: Attention to detail, communication skills, and familiarity with banking systems required.
- Other info: Ideal for high school and college students looking to kickstart their career.
The predicted salary is between 28800 - 43200 £ per year.
Job Summary: Responsible for ensuring branch compliance, accurate verification of forms on Finacle, efficient processing of account-related documentation, and handling branch queries while adhering to operational and regulatory standards.
Key Responsibilities:
- Verify all processed forms on the Finacle system for accuracy.
- Ensure the Omni Flow queue is closed post-verification.
- Maintain Turnaround Times (TATs) and T+1 compliance for all new account and maintenance forms received.
- Inform branches of discrepancies in documentation or processes.
- Handle incoming telephone queries from branches promptly and professionally.
- Ensure adherence to all Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures of the Bank.
- Understand and support processes related to Internet banking and debit card operations.
Qualifications:
- Strong attention to detail and organizational skills.
- Experience with Finacle or similar banking systems preferred.
- Knowledge of AML/KYC regulations and banking processes.
- Familiarity with Internet banking and debit card operations.
- Excellent communication skills for handling branch queries.
Operations Associate employer: Bank
Contact Detail:
Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate
✨Tip Number 1
Familiarise yourself with the Finacle system if you haven't already. Understanding its functionalities and common issues can give you an edge during interviews, as you'll be able to discuss your knowledge confidently.
✨Tip Number 2
Brush up on your knowledge of AML and KYC regulations. Being well-versed in these areas will not only help you answer questions effectively but also demonstrate your commitment to compliance and operational standards.
✨Tip Number 3
Practice your communication skills, especially in handling queries. You might be asked to role-play scenarios where you need to respond to branch inquiries, so being articulate and professional is key.
✨Tip Number 4
Showcase your attention to detail by preparing examples from your past experiences where you successfully managed documentation or compliance tasks. This will help you stand out as a candidate who understands the importance of accuracy in operations.
We think you need these skills to ace Operations Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Associate role. Emphasise your attention to detail, organisational skills, and any experience with Finacle or similar banking systems.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background in compliance, documentation processing, and customer service makes you a great fit for the position.
Highlight Relevant Experience: In your application, focus on any previous roles where you handled compliance, verified documentation, or managed queries. Use specific examples to demonstrate your understanding of AML/KYC regulations and banking processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your application presents a professional image.
How to prepare for a job interview at Bank
✨Know Your Finacle
Familiarise yourself with the Finacle system, as it's crucial for the role. Be prepared to discuss your experience with similar banking systems and how you can ensure accuracy in form verification.
✨Understand AML and KYC Regulations
Brush up on Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Be ready to explain how you would ensure compliance in your daily tasks and handle discrepancies effectively.
✨Demonstrate Attention to Detail
Highlight your strong attention to detail during the interview. Provide examples of how you've maintained accuracy in previous roles, especially when processing documentation or handling queries.
✨Communicate Clearly
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly. Prepare to discuss how you would handle branch queries professionally and efficiently.
