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- Tasks: Lead and inspire teams to deliver high-quality client services and support.
- Company: Join the only UK charity dedicated to bank workers' health and wellbeing.
- Benefits: Competitive salary, hybrid working, and a chance to make a real difference.
- Why this job: Be part of an exciting strategy to deepen impact and support those in need.
- Qualifications: Proven leadership in client services and experience in change management.
- Other info: Diverse workplace that values innovation and collaboration.
The predicted salary is between 65000 - 85000 £ per year.
Bank Workers Charity is the only UK charity dedicated to supporting the health and wellbeing of UK bank workers, past and present, and their families. Each year, we help thousands of people facing financial difficulty, health challenges, caring responsibilities, domestic abuse and more through our 40 strong passionate staff team and by investing £5.4m. Through advice, specialist referrals and financial assistance, we offer practical, personalised support to those who need it most.
Demand for our services continues to be high – and the financial pressures on our organisation have grown. That’s why we’ve launched a new strategy focused on deepening our impact, building long‑term resilience, and reaching those most in need. It’s an exciting time to join Bank Workers Charity as we evolve the way we work, grow new income streams and strengthen our influence across the banking sector. We’ve embarked on a new three‑year strategy which will see us develop an impact framework, proactively review areas of service provision and ensure insight is at the heart of our decision making.
As Director of Client Services you will oversee the Service and Grants and Wellbeing teams of 23 people and an annual budget of c£3.5M. You’ll be instrumental in reviewing our services, ensuring our support meets our clients’ needs. You’ll also play a key role in ensuring organisational effectiveness alongside other members of the senior team.
We’re looking for a visionary leader who will inspire their team and bring:
- A proven track record of leading high-quality client facing services such as wellbeing, information, advice and grants, at a senior level
- Demonstrable experience of change management, including implementing successful change
- Strong experience in client advocacy and engagement
- A collaborative, supportive and visionary leadership style
- Proven ability to influence and collaborate with internal and external stakeholders
Bank Workers Charity believes that diversity enriches our workplace and enhances our ability to innovate and excel. We encourage applications from candidates of all backgrounds, identities, and experiences to join us.
If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors Anna Gardet and Erica Ritchie via email with a copy of your CV:
Recruitment Timetable
- Deadline for applications: Monday 6th April 2026
- Interviews with Prospectus: 13-21st April 2026
- Engagement meeting with BWC: 24th April 2026
- Panel interviews with BWC: w/c 27th April 2026
Director of Client Services in London employer: Bank Workers Charity
Contact Detail:
Bank Workers Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for those interviews! Research Bank Workers Charity thoroughly, understand their mission, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but the perfect fit.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for client services and how you can lead the team to success. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bank Workers Charity.
We think you need these skills to ace Director of Client Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Client Services. Highlight your experience in leading client-facing services and any change management successes you've had. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting bank workers and how your leadership style can inspire our team. Keep it engaging and personal – we love a good story!
Showcase Your Collaborative Spirit: We value collaboration, so make sure to highlight examples where you've worked with diverse teams or stakeholders. Share how you’ve influenced positive outcomes through teamwork – it’s all about building connections!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Bank Workers Charity
✨Know Your Stuff
Make sure you thoroughly understand the mission and values of Bank Workers Charity. Familiarise yourself with their services, especially around client advocacy and wellbeing. This will help you demonstrate your genuine interest and how your experience aligns with their goals.
✨Showcase Your Leadership Style
As a Director of Client Services, your leadership style is crucial. Be prepared to discuss specific examples of how you've led teams through change management and client engagement. Highlight your collaborative approach and how it has positively impacted your previous organisations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to influence stakeholders. Think of past experiences where you successfully navigated challenges in client services and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the new three-year strategy or how they measure the impact of their services. This shows your strategic thinking and genuine interest in contributing to their mission.