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- Tasks: Lead and inspire teams to deliver impactful client services and wellbeing support.
- Company: Join the only UK charity dedicated to bank workers' health and wellbeing.
- Benefits: Competitive salary, hybrid working, and a chance to make a real difference.
- Why this job: Be a visionary leader driving change and supporting those in need.
- Qualifications: Proven leadership in client services and experience in change management.
- Other info: Diverse workplace with opportunities for growth and innovation.
The predicted salary is between 65000 - 85000 £ per year.
Bank Workers Charity is the only UK charity dedicated to supporting the health and wellbeing of UK bank workers, past and present, and their families. Each year, we help thousands of people facing financial difficulty, health challenges, caring responsibilities, domestic abuse and more through our 40 strong passionate staff team and by investing £5.4m. Through advice, specialist referrals and financial assistance, we offer practical, personalised support to those who need it most.
Demand for our services continues to be high – and the financial pressures on our organisation have grown. That’s why we’ve launched a new strategy focused on deepening our impact, building long‑term resilience, and reaching those most in need. It’s an exciting time to join Bank Workers Charity as we evolve the way we work, grow new income streams and strengthen our influence across the banking sector. We’ve embarked on a new three‑year strategy which will see us develop an impact framework, proactively review areas of service provision and ensure insight is at the heart of our decision making.
As Director of Client Services, you will oversee the Service and Grants and Wellbeing teams of 23 people and an annual budget of c£3.5M. You’ll be instrumental in reviewing our services, ensuring our support meets our clients’ needs. You’ll also play a key role in ensuring organisational effectiveness alongside other members of the senior team.
We’re looking for a visionary leader who will inspire their team and bring:
- A proven track record of leading high-quality client facing services such as wellbeing, information, advice and grants, at a senior level
- Demonstrable experience of change management, including implementing successful change
- Strong experience in client advocacy and engagement
- A collaborative, supportive and visionary leadership style
- Proven ability to influence and collaborate with internal and external stakeholders
Bank Workers Charity believes that diversity enriches our workplace and enhances our ability to innovate and excel. We encourage applications from candidates of all backgrounds, identities, and experiences to join us.
If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors Anna Gardet and Erica Ritchie via email with a copy of your CV: Anna.Gardet@prospect-us.co.uk, Erica.Ritchie@prospect-us.co.uk
Recruitment Timetable:
- Deadline for applications: Monday 6th April 2026
- Interviews with Prospectus: 13-21st April 2026
- Engagement meeting with BWC: 24th April 2026
- Panel interviews with BWC: w/c 27th April 2026
Director of Client Services employer: Bank Workers Charity
Contact Detail:
Bank Workers Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Research the organisation thoroughly. Understand their mission, values, and recent projects. This will not only help you tailor your approach but also show that you're genuinely interested in making an impact at Bank Workers Charity.
✨Tip Number 3
Prepare for interviews by practising common questions related to client services and leadership. Think about your past experiences and how they align with the role. We want to see your passion and vision for the future of client services!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do at Bank Workers Charity.
We think you need these skills to ace Director of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Client Services role. Highlight your leadership experience in client-facing services and any change management successes you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting bank workers and how your vision aligns with our mission at Bank Workers Charity. Be genuine and let your personality come through.
Showcase Your Leadership Style: We’re looking for a visionary leader, so don’t shy away from sharing examples of how you’ve inspired teams in the past. Talk about your collaborative approach and how you’ve engaged stakeholders effectively.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application in the right context and can consider you for this exciting opportunity!
How to prepare for a job interview at Bank Workers Charity
✨Know the Mission
Before your interview, dive deep into the Bank Workers Charity's mission and values. Understand how they support bank workers and their families, and think about how your experience aligns with their goals. This will show your genuine interest and commitment to their cause.
✨Showcase Your Leadership Style
As a Director of Client Services, your leadership style is crucial. Prepare examples that highlight your collaborative and visionary approach. Think about times when you inspired your team or successfully managed change, and be ready to discuss these in detail.
✨Prepare for Stakeholder Engagement
Given the role's emphasis on influencing and collaborating with stakeholders, come prepared with examples of how you've successfully engaged with both internal and external parties. Be ready to discuss strategies you've used to advocate for clients and how you’ve navigated complex relationships.
✨Understand the Financial Landscape
With an annual budget of £3.5M, it's important to demonstrate your understanding of financial management in a charity context. Brush up on how you've managed budgets in the past and be prepared to discuss how you would ensure the effective use of resources to maximise impact.