At a Glance
- Tasks: Join our Reception Team, welcoming patients and visitors with a smile.
- Company: UCLH, a leading NHS trust in the heart of London.
- Benefits: Flexible hours, competitive pay, NHS pension, and priority shifts.
- Other info: Opportunity to work in a state-of-the-art hospital with a supportive team.
- Why this job: Be the first point of contact in a dynamic healthcare environment.
- Qualifications: NVQ Level 3 or equivalent, with excellent communication and customer care skills.
The predicted salary is between 25674 - 28093 £ per year.
University College London Hospitals NHS Foundation Trust (UCLH) are searching for a passionate Receptionist to join their highly skilled team. UCLH, situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services both locally and to patients from throughout the UK and abroad. The new state‑of‑the‑art University College Hospital which opened in 2005, is the focal point of the Trust alongside six cutting‑edge specialist hospitals. UCLH was one of the first trusts to gain foundation status.
The Role: As a receptionist you will be part of an efficient and high quality Reception Team, ensuring that all patients and visitors are dealt with in a polite and courteous manner. The role is of extreme importance as the Reception team are generally the first point of contact for enquiries & queries. Excellent communication and customer care skills are essential.
Requirements:
- Educated to a NVQ Level 3 or equivalent
- 3 years experience working as a Receptionist
- Excellent customer care skills
- Excellent communication skills
- Able to prioritise own workload
- Able to work under own initiative within boundaries of role
- Able to work under pressure
- Very Smart in appearance
- Polite and courteous manner
- Able to work as part of a team or individually
- Flexible approach to work patterns and working unsociable hours (shifts 08:00 – 16:30pm or 11:30-20:00pm)
- Reliable work record
- Demonstrates a passion for emergency medicine such as conference attendance / relevant audits or related specialties.
We are so grateful for the commitment and devotion of our Bank Staff, so are pleased to offer the following benefits:
- Flexible working hours
- Weekly salary
- Staffing Bank workers can contribute to their NHS pension
- Priority of shifts over all agency workers
- Competitive pay
Apply now for this fantastic opportunity by uploading your CV, and a member of our recruitment team will be in touch.
Band 3 - Receptionist -UCLH in London employer: Bank Partners
University College London Hospitals NHS Foundation Trust (UCLH) is an exceptional employer, offering a dynamic work environment in the heart of London's West End. As part of a dedicated team, you will benefit from flexible working hours, competitive pay, and the opportunity to contribute to your NHS pension, all while being at the forefront of healthcare excellence. UCLH fosters a supportive culture that values employee growth and development, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 - Receptionist -UCLH in London
✨Tip Number 1
Make sure you research UCLH and its values before your interview. Knowing about their commitment to patient care will help you connect your experience to what they’re looking for. We want to see that you’re genuinely interested in being part of their team!
✨Tip Number 2
Practice your communication skills! As a receptionist, you’ll be the first point of contact for patients and visitors. We suggest role-playing common scenarios with a friend to boost your confidence and ensure you come across as polite and professional.
✨Tip Number 3
Be ready to showcase your customer care skills during the interview. Think of examples from your past experiences where you’ve gone above and beyond for a customer. We love to hear about how you handle pressure and prioritise tasks!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are eager to join our team at UCLH.
We think you need these skills to ace Band 3 - Receptionist -UCLH in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Receptionist role at UCLH. Highlight your customer care skills and any relevant experience that shows you can handle enquiries with a polite and courteous manner.
Showcase Communication Skills:Since excellent communication is key for this role, use your application to demonstrate how you've effectively communicated in past roles. Share specific examples that show your ability to work under pressure and prioritise tasks.
Be Professional and Smart:Remember, first impressions count! Ensure your CV and cover letter are well-formatted and free of errors. A smart appearance is also important, so reflect that professionalism in your written application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people, and we can’t wait to hear from you!
How to prepare for a job interview at Bank Partners
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a receptionist at UCLH. Familiarise yourself with the NHS values and how they apply to patient care. This will help you demonstrate your passion for the role and show that you're the right fit for their team.
✨Show Off Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Dress to Impress
First impressions matter, especially in a healthcare setting. Make sure you dress smartly and professionally for the interview. This shows respect for the role and the organisation, and it sets a positive tone for the conversation.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with an upset patient or managing multiple enquiries at once. Think about your past experiences and prepare to discuss how you prioritised tasks and maintained a calm demeanour under pressure.
