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- Tasks: Connect healthcare professionals with shifts and build lasting relationships.
- Company: Join Acacium Group, a leader in flexible healthcare staffing.
- Benefits: Enjoy competitive pay, wellbeing perks, and a supportive team environment.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Good communication skills and confidence with Microsoft Office.
- Other info: Hybrid working options and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Newcastle-under-Lyme with hybrid working opportunities once fully trained. Permanent, full time. Shifts between 6am and 10pm Monday to Sunday on a rota basis (1 weekend in 5).
Do you enjoy delivering exceptional customer service and thrive in a fast-paced environment? We’re looking for Bookings Partner to join our team in booking healthcare professionals into shifts with our NHS clients.
Acacium Group are a leading global healthcare delivery partner and we are hiring a Bookings Partner. Part of Acacium Group, Bank Partners are the UK's leading independent expert in managed staff bank solutions to the NHS. Bank Partners supports healthcare professionals to work flexibly whilst providing cover for gaps in rosters that would otherwise impact patient safety. We work in partnership with our clients to reduce agency spend, improve governance and elevate their flexible workforce models.
About the RoleIn this role, you will:
- Proactively call healthcare professionals to confirm availability, target suitable candidates for priority shifts and build a pipeline by encouraging candidates to upload future availability.
- Retain healthcare workers by building a continual relationship, gaining buy-in, rapport and trust.
- Liaise with our internal teams to gain insight on priority areas and to provide updates on progress.
- Manage our shared mailbox, responding to queries from clients and healthcare professionals.
This is a role where your customer service skills will really make a difference.
What You’ll BringWe don’t expect perfection. If most of this sounds like you, we’d love to hear from you:
- Confidence working with Microsoft packages like Word, Excel and Outlook.
- Good written and verbal communication skills.
- Attention to detail and accuracy.
- Your work will directly shape decisions that improve our services.
- You’ll help us maximise value by ensuring data quality.
- You’ll be part of a supportive team where new ideas are welcomed.
- You’ll have opportunities to learn, grow, and develop your skills.
Pensions scheme, free mortgage broker service & life assurance. Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops. Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance.
Proven experience dealing with a high volume of calls. The ability to manage a varied workload.
If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Bookings partner employer: Bank Partners
Contact Detail:
Bank Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings partner
✨Tip Number 1
Get to know the company! Research Acacium Group and understand their values, especially their commitment to customer service and diversity. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with healthcare professionals, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly when it matters most.
✨Tip Number 3
Be proactive! Reach out to potential contacts in the healthcare sector or even current employees at Acacium Group on LinkedIn. Building connections can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the team and are willing to take that extra step to make it happen.
We think you need these skills to ace Bookings partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Bookings Partner role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with healthcare professionals, it's crucial to demonstrate your written and verbal communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Attention to Detail: In a fast-paced environment like ours, attention to detail is key. Make sure to mention any experiences where your accuracy made a difference. We love candidates who can help us maintain high standards!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Bank Partners
✨Know the Role Inside Out
Before your interview, make sure you understand what a Bookings Partner does. Familiarise yourself with the responsibilities mentioned in the job description, like managing calls and building relationships with healthcare professionals. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you’ve built rapport with clients or handled challenging situations. This will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on Your Tech Skills
You’ll be using Microsoft packages like Word, Excel, and Outlook, so it’s a good idea to brush up on these before the interview. If you can, mention specific tasks you’ve completed using these tools, as it shows you’re prepared and capable of handling the technical aspects of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities. This not only shows your interest but also helps you gauge if this is the right fit for you. Plus, it makes for a more engaging conversation!
