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- Tasks: Lead non-clinical teams and ensure top-notch service delivery in private healthcare.
- Company: Join UCLH, a pioneering NHS trust known for its diverse services and innovative approach.
- Benefits: Enjoy flexible hours, competitive pay, and access to free training opportunities.
- Other info: Work in a dynamic environment with opportunities across multiple specialities.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Degree or equivalent experience with previous managerial roles, preferably in the NHS.
The predicted salary is between 37338 - 44962 £ per year.
University College London Hospitals NHS Foundation Trust (UCLH) is searching for a Band 6 Service Manager to join their Private Healthcare team. UCLH is one of the most complex NHS trusts in the UK, serving a large and diverse population. In July 2004, we were one of the first NHS trusts to achieve Foundation Trust status. We provide academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Responsibilities
- To provide strong and effective leadership to specific non-clinical teams, with an expert understanding of the processes in each area and the ability to cover patient facing and coordinator roles as required.
- To ensure delivery against all key targets and performance indicators.
- To analyse and report service level activity and access performance information for a range of audiences.
- Liaise with the Assistant General Manager and Business Manager on any areas of concern relating to activity and billing.
- Support the inpatient booking and referral management processes.
- Represent the Department at various meetings as required and to ensure that the outcomes and actions of these meetings are communicated back to the Department appropriately and in a timely manner.
- Contribute and lead the first-line investigation of patient complaints to ensure that appropriate and timely responses are given and that trends are identified and remedial action taken.
- To assist the Assistant General Manager in considering demand and capacity for inpatient and outpatient activity and contributing to pathway mapping as requested.
- To deputise for the Assistant General Manager (alongside the Business Manager) where appropriate.
Requirements
- Degree and/or an appropriate professional qualification or equivalent experience.
- Previous managerial experience in a large and complex organisation preferably within the NHS.
- Proven experience in service improvement and development.
- A proven record of success in managing change while also developing and maintaining high standards of quality.
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines.
- Ability to prioritise effectively.
- The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate.
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
- Quality focussed with an innovative approach and the ability to solve complex problems.
- A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working.
- Excellent IT skills.
Benefits
- Flexible working hours.
- Access to free Bank Partners Core Skills training.
- Ability to self-book and monitor shifts with online timesheet and weekly pay system.
- Opportunity to work across multiple specialities to gain invaluable experience in various specialities.
- Priority of shifts over all agency workers.
- Competitive pay.
Apply now for this exciting opportunity by attaching your CV, and a member of our recruitment team will be in touch shortly.
Band 6 - Service Manager - Private Healthcare - UCLH employer: Bank Partners
Contact Detail:
Bank Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 6 - Service Manager - Private Healthcare - UCLH
✨Tip Number 1
Network like a pro! Reach out to current employees at UCLH or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching UCLH's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about their mission and can contribute to their goals.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and service improvement. We want to see how you handle challenges and motivate teams, so be ready to share specific examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Band 6 - Service Manager - Private Healthcare - UCLH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Band 6 Service Manager role. Highlight your managerial experience and any relevant qualifications that match the job description. We want to see how your skills align with what UCLH is looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved services or led teams in the past. This will help us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to UCLH's mission. Keep it concise but engaging, and let your personality come through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about UCLH and our values!
How to prepare for a job interview at Bank Partners
✨Know Your Stuff
Make sure you understand the role of a Service Manager in a private healthcare setting. Familiarise yourself with UCLH's values and how they align with your own experience. Be ready to discuss specific examples from your past that demonstrate your leadership skills and ability to manage change.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare to demonstrate how you've effectively liaised with both clinical and non-clinical teams in the past. Think of scenarios where your negotiation and influencing skills made a difference, and be ready to share those stories.
✨Be Data Savvy
Since the job involves analysing service level activity and performance indicators, brush up on your data analysis skills. Be prepared to discuss how you've used data to drive service improvements or make informed decisions in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle complaints or challenges. Think about past experiences where you identified trends in patient complaints and took action. Use the STAR method (Situation, Task, Action, Result) to structure your answers.