At a Glance
- Tasks: Join our Reception Team, welcoming patients and visitors with a smile.
- Company: UCLH, a leading NHS trust in the heart of London.
- Benefits: Flexible hours, weekly pay, NHS pension, and priority shifts.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: NVQ Level 3 or equivalent and 3 years of receptionist experience.
The predicted salary is between 24000 - 36000 € per year.
University College London Hospitals NHS Foundation Trust (UCLH) are searching for a passionate Receptionist to join their highly skilled team. UCLH, situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services both locally and to patients from throughout the UK and abroad. The new state‑of‑the‑art University College Hospital which opened in 2005, is the focal point of the Trust alongside six cutting‑edge specialist hospitals. UCLH was one of the first trusts to gain foundation status.
The Role: As a receptionist you will be part of an efficient and high quality Reception Team, ensuring that all patients and visitors are dealt with in a polite and courteous manner. The role is of extreme importance as the Reception team are generally the first point of contact for enquiries & queries. Excellent communication and customer care skills are essential.
Requirements:
- Educated to a NVQ Level 3 or equivalent
- 3 years experience working as a Receptionist
- Excellent customer care skills
- Excellent communication skills
- Able to prioritise own workload
- Able to work under own initiative within boundaries of role
- Able to work under pressure
- Very Smart in appearance
- Polite and courteous manner
- Able to work as part of a team or individually
- Flexible approach to work patterns and working unsociable hours (shifts 08:00 – 16:30pm or 11:30-20:00pm)
- Reliable work record
- Demonstrates a passion for emergency medicine such as conference attendance / relevant audits or related specialties.
We are so grateful for the commitment and devotion of our Bank Staff, so are pleased to offer the following benefits:
- Flexible working hours
- Weekly salary
- Staffing Bank workers can contribute to their NHS pension
- Priority of shifts over all agency workers
- Competitive pay
Apply now for this fantastic opportunity by uploading your CV, and a member of our recruitment team will be in touch.
Band 3 - Receptionist -UCLH employer: Bank Partners
University College London Hospitals NHS Foundation Trust (UCLH) is an exceptional employer, offering a dynamic work environment in the heart of London's West End. With a commitment to employee growth and development, UCLH provides flexible working hours, competitive pay, and the opportunity to contribute to the NHS pension scheme. Join our dedicated team where your role as a Receptionist is vital in delivering first-class patient care and making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 - Receptionist -UCLH
✨Tip Number 1
Make sure you research UCLH and its values before your interview. Knowing about their commitment to patient care will help you connect your experience with what they’re looking for.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact, so role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress smartly for your interview. First impressions matter, especially in a healthcare setting where professionalism is key. Show them you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed by the right people at UCLH.
We think you need these skills to ace Band 3 - Receptionist -UCLH
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience as a receptionist. Use keywords from the job description, like 'excellent communication skills' and 'customer care', to show we’re looking for someone just like you!
Craft a Personal Cover Letter:Don’t skip the cover letter! This is your chance to show us your personality and passion for the role. Mention why you want to work at UCLH and how your skills make you a perfect fit for our team.
Showcase Your Experience:When detailing your work history, focus on your achievements in previous receptionist roles. Highlight any experience with handling enquiries or working under pressure, as these are key for us at UCLH.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Bank Partners
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a receptionist at UCLH. Familiarise yourself with their services and values, as this will help you demonstrate your enthusiasm for the role and how you can contribute to their team.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples from your past experience where you've successfully handled enquiries or resolved issues. This will show that you can maintain a polite and courteous manner under pressure, which is essential for the role.
✨Dress to Impress
First impressions matter! Make sure you dress smartly for the interview. A professional appearance reflects your understanding of the importance of being well-presented in a healthcare environment, especially when you're the first point of contact for patients and visitors.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with an upset patient or managing multiple tasks at once. Think of relevant scenarios from your previous roles and be prepared to discuss how you approached them, highlighting your ability to prioritise and work under pressure.
