AVP Banking Center Manager (Branch Manager)

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Job Purpose & Scope

Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain positive working relationships with peers, business partners, and the community. Provide business development leadership and management. Lead by example and provide exceptional customer service at all times.

Essential Job Functions

• Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
• Lead and engage associates in daily huddles to support relationship-building activities.
• Generate growth that supports the bank’s goals by retaining, growing, and attracting clients.
• Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
• Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding/name recognition, and promote business development and staff recruitment efforts.
• Model and coach daily activities, including opportunity spotting/referrals, client relationship building, account opening, lending, outbound business development activities, and lobby management.
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
• Manage the day-to-day operations of the banking center, executing strategic and tactical plans to ensure sound operational performance and effective audit results.
• Proactively resolve client concerns in a timely, professional, and positive manner.
• Maintain responsibility and accountability for banking center security for all employees occupying the banking center and ensure compliance with the bank’s security program, policies, and procedures.
• Ensure regular and effective communication with banking center team members and regional leadership.
• Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions.
• Identify and recruit talent to build a highly effective team.
• Model and champion the Bank’s standards for exceptional customer service.
• Enthusiastically embrace, support, and model the bank’s values and mission.
• Display a high degree of integrity, trustworthiness, and professionalism at all times.
• Regularly exercise discretion and judgment in the performance of essential job functions.
• Complete all essential training timely.
• Maintain consistently good punctuality and attendance to work.
• Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.
• Adhere to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities

• Knowledge of retail bank products and services.
• Knowledge of bank regulations, policies, procedures, and operational standards.
• Knowledge of business development techniques in a retail environment.
• Ability to demonstrate a continuous focus on quality, profitability, and efficiency in the pursuit of business growth.
• Ability to think strategically and translate goals into actionable, detailed, day-to-day execution.
• Ability to manage, lead, and train team members effectively, inspiring them to meet business objectives.
• Ability to demonstrate effective planning and organizational skills in a dynamic business environment.
• Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition.
• Ability to communicate effectively both verbally and in writing.
• Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment.
• Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail.
• Ability to maintain confidentiality.
• Ability to follow policy and procedure including safety and security procedures.
• Skill in identifying client needs to develop and grow business.
• Skill in using computer and Microsoft Office applications necessary to perform essential job functions.

Basic Qualifications

• Bachelor’s degree or equivalent work experience required.
• 1+ year retail client service and/or business development experience required.
• 1+ year business development management/leadership experience strongly preferred.
• Proven achievement of business growth goals and financial targets required.
• Experience managing, leading, and coaching professionals required.
• Comprehensive knowledge of bank products/services and regulations required.
• Valid driver’s license and good driving record required.
• NMLS required.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not exhaustive; other duties and skills may be added. Management reserves the right to modify job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any characteristic protected by law. Member FDIC.