Customer Service Rep/Teller - Full-Time

Customer Service Rep/Teller is responsible for serving customers, performing account related transactions or maintenance and supporting branch functions. CSR’s contribute to The Bank’s success by delivering outstanding customer service, achieving individual goals and supporting team members. Processes a variety of customer account transactions, quickly, accurately and confidentially. Provides an exceptional banking experience to our customers by building relationships.

Responsibilities

• Greets customers, ascertains customers' needs and directs them to the appropriate branch representative.
• Informs clients of new services and product promotions.
• Delivers outstanding service in all aspects of daily tasks.
• Assists customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned.
• Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures.
• Performs and supports daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures).
• Researches and resolves customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary.
• Secures against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Identifies fraudulent activity.
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.
• Provides an extraordinary customer experience.
• Complies with bank operations and security procedures in accordance with policy and standards.

Education, Knowledge, Skills & Abilities

• High School diploma or equivalent.
• Experience in a customer service work environment preferred.
• Ability to work in a fast-paced cash handling environment.
• Maintain a professional demeanor at all times.
• Effective verbal and written communication skills; proper phone and email etiquette.
• Ability to work effectively as part of a team.
• Build relationships with customers and internal teammates.
• Basic math skills.
• Possess general computer knowledge, able to navigate menu-operated systems.
• Familiarity with standard office equipment such as adding machine, copier, fax, scanner, printer, etc.

Physical and Mental Requirements

• Ability to perform repetitive finger, hand, and arm movements.
• Ability to lift up to 20lbs.
• Ability to effectively discern information and formulate appropriate action.
• Ability to sit or stand for extended periods of time.
• Ability to reach, squat, bend, and manually manipulate standard office equipment.
• Ability to think critically and provide appropriate solutions.

Our Mission

At Bank of the Pacific, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area. A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

Our Core Values – We Care. We consistently demonstrate this through: Teamwork and open communication, Integrity, honesty and respect for others, Enthusiasm and positive recognition, Professionalism, initiative and innovation, Accountability, focused action and timely follow-through, Commitment to make our company a success.

Compensation & Benefits

CSR Salary range is $18.50 to $21.00 per hour. CSR II Salary range is $20.00 to $22.00 per hour. CSR III Salary range is $21.00 to $23.00 per hour. The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position. Eligible to participate in annual incentive plan. We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA. Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation. Wellness Dollars up to $500 per year. Weekend Wellness Hours, up to 4 per quarter. Paid Birthday and Anniversary Holiday Sick Leave Time – Earn up to 8 days each Year Vacation – 12 days each Year (first year adjusted based on hire) Vacation Purchase Plan Tuition Reimbursement Employee Banking Privileges and Special Loan Features.

All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents including the Code of Conduct. Bank of the Pacific is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Salary Range Disclaimer The base salary range represents the minimum and the maximum of Bank of the Pacific’s salary range for this position. Actual salaries will vary depending on factors related to business needs and the employee’s relevant knowledge, qualifications, experience, and job performance for the position.