At a Glance
- Tasks: Lead IT support, manage infrastructure, and ensure reliable services for end users.
- Company: Dynamic banking institution in London with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Fast-paced, diverse workplace with opportunities for growth and learning.
- Why this job: Join a team that values customer service and makes a real impact in tech.
- Qualifications: 8+ years in IT, strong stakeholder management, and troubleshooting skills.
The predicted salary is between 60000 - 75000 £ per year.
The IT Support Manager is responsible for providing reliable and secured IT helpdesk support to end users as well as supporting local business infrastructure.
MAIN DUTIES
- Manage the business stakeholders and maintain professional relationships with colleagues, service providers and business partners.
- Develop IT strategy for BOS UK office to meet local regulatory and business requirements.
- Perform IT budget planning and financial management.
- Understand and manage local regulatory requirements for IT services with the help of compliance and risk management teams.
- Uplift the risk posture for the IT infrastructure services while providing value-added services to business users as per agreed SLIs, putting the customer at the centre of the business.
- Manage infrastructure services hosted locally such as network devices, storage, servers, voice telephony, CCTV and Door Access Systems, and any local regulatory applications, ensuring IT services are reliable and secured.
- Provide onsite and remote support to end users. Ensure business needs are prioritised especially for client-facing staff.
- Respond in a timely manner to service issues/requests and work continuously on a task until completion (or referral to third parties, if appropriate).
- Keep track of all requests/issues with work logs on all cases (using formal documentation), close or escalate to second level/vendors and follow up until the problems are solved.
- Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorised peripheral equipment.
- Housekeeping of server room and equipment racks with proper updated tracking.
- Liaise with vendors in service recovery and upgrading works on all systems installed in our offices.
- Participate in any Group or local projects, such as supporting the roll-out of new applications, conducting UAT.
- Maintain and update all local procedures and policies to ensure regulatory requirements are met.
EDUCATION REQUIREMENTS & WORK EXPERIENCE
- Minimum 8 years of relevant work experience in banking or financial institution industry.
- Good stakeholder management and interpersonal skills.
- Good understanding of the local regulatory and legal requirements.
- Sound knowledge in Network / Voice Telephony / Server OS management / VM Management / Active Directory management and O365/OneDrive/MS Teams.
- Good understanding of Physical security, Cloud and Cloud-based technology.
- Strong troubleshooting skills with root cause analysis capability.
- Data backup skills using VEEAM and rules/policies setup for data management.
- Able to work in a fast-paced environment and multi-culturally diverse environment.
- Strong communication and customer-facing skills.
IT Support Manager (London UK) employer: Bank of Singapore, Asia's Global Private Bank
As an IT Support Manager in our London office, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and opportunities for professional advancement, all while ensuring a supportive environment where your contributions directly impact our business success. Join us to be part of a team that values innovation and collaboration, making a meaningful difference in the financial sector.
Contact Details:
Bank of Singapore, Asia's Global Private Bank Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager (London UK)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local meetups or tech events in London, and don’t be shy to introduce yourself. You never know who might have a lead on your dream IT Support Manager role!
✨Tip Number 2
Showcase your skills in real-time! Consider setting up a personal project or contributing to open-source initiatives that highlight your expertise in network management or cloud technologies. This hands-on experience can really make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you would handle specific service issues or regulatory requirements. Practising these responses will help you feel more confident and ready to impress during those crucial conversations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that IT Support Manager position. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace IT Support Manager (London UK)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Manager role. Highlight your experience in managing IT services, stakeholder relationships, and any relevant regulatory knowledge. We want to see how your skills align with what we need!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've uplifted IT infrastructure or managed service issues in the past. Let us know why you’re excited about joining StudySmarter!
Showcase Your Technical Skills:Don’t forget to highlight your technical skills! Mention your experience with network devices, server management, and any tools like VEEAM. We love seeing candidates who can demonstrate their troubleshooting prowess and understanding of cloud technologies.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Bank of Singapore, Asia's Global Private Bank
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network devices, server management, and cloud technologies. Be ready to discuss your experience with tools like VEEAM and how you've handled troubleshooting in the past.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with business stakeholders. Think about times when you prioritised their needs and how you communicated effectively to ensure everyone was on the same page.
✨Understand Regulatory Requirements
Familiarise yourself with local regulatory requirements relevant to IT services. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach this in the new position.
✨Demonstrate Your Problem-Solving Approach
Think of specific instances where you tackled service issues or requests. Highlight your method for tracking and resolving problems, and be ready to explain how you follow up with third parties when necessary.
