At a Glance
- Tasks: Lead and shape the Bank's international payments operations from the ground up.
- Company: Join the Bank of London, a pioneer in safer business banking with innovative solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Other info: This role is based in London, requiring 5 days in the office.
- Why this job: Be part of a mission-driven team focused on excellence and impactful financial services.
- Qualifications: Experience in international payments and operational processes is essential.
The predicted salary is between 43200 - 72000 £ per year.
Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-time Clearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.
As the Operations Manager - International Payments, you will play a key role in building and managing the Bank of London’s international payments function from the ground up. This is a unique opportunity to establish foundational processes and shape our cross-border payments capability. You will work closely with product, technology, compliance, and external partners to ensure the secure, compliant, and efficient execution of international and FX transactions.
- Lead the design and delivery of international payments operations, working with Product, Technology, and Compliance to ensure new capabilities are implemented on time, within scope, and in line with regulatory and risk requirements.
- Develop and document end-to-end operational processes for international payments, ensuring clear procedures are established, maintained, and effectively communicated to the wider Operations team.
- Deliver training to internal stakeholders, ensuring a strong understanding of new payment processes and operational enhancements across the business.
- Provide expertise and hands-on operational support for the implementation and ongoing management of SWIFT Bureau services.
- Ensure alignment with all relevant regulatory frameworks, including FCA, PSR, AML/KYC, and sanctions compliance for cross-border payments.
- Collaborate with Finance and Treasury to ensure FX-related operations are timely, accurate, and support optimal liquidity and funding positions.
- Support onboarding and operational readiness for SWIFT connectivity, including management of message flows, cut-off times, and settlement procedures.
- Act as the primary operational point of contact for third-party providers facilitating the Bank’s access to international payment networks.
- Serve as the escalation point for international transactions, assisting clients with processing queries and leading investigations into payment issues to ensure timely resolution.
- Produce detailed reporting on project progress, operational performance, and key international payment metrics, ensuring visibility across stakeholders.
- Develop expertise across all payment operational processes, demonstrating flexibility to support ad hoc tasks and cross-functional initiatives as required.
Requirements:
- Proven experience in international payments, including cross-border transactions, SWIFT, and FX operations.
- Experience setting up or significantly enhancing international payments operations in a regulated environment.
- Proven experience with SWIFT messaging, international payment rails (e.g., SEPA, TARGET2, CHIPS, Fedwire), and FX settlement workflows.
- Working knowledge of operational risk controls, transaction monitoring, and escalation processes in cross-border payments.
- Exceptional attention to detail and accuracy, with the ability to work efficiently in fast-paced, high-volume environments.
- Ability to build and maintain strong relationships with both internal and external stakeholders, fostering collaboration and effective communication.
- Quick learner with the ability to grasp, articulate, and explain complex concepts and payment products clearly and effectively.
- Self-motivated and adaptable, with a proactive approach to problem-solving and change management.
- Committed to contributing to the company’s broader strategic initiatives, aligning work with organisational objectives.
- Ability to perform effectively under pressure, maintaining professionalism and attention to quality even in high-demand situations.
Location - London (5 days per week in the office) - Travel to other locations may be required on occasion.
Diversity - Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.
Operations Manager - International Payments employer: Bank of London
At Bank of London, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets integrity. As an Operations Manager in International Payments, you will not only have the opportunity to shape our international payments function but also benefit from a culture that values compassion, ownership, and curiosity. With a commitment to employee growth and a focus on diversity and inclusion, we provide a supportive atmosphere that encourages professional development and collaboration across teams.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - International Payments
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in international payments. Understanding the nuances of compliance, such as FCA and AML/KYC requirements, will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the banking and payments industry. Attend relevant events or webinars to connect with others who have experience in international payments, SWIFT operations, and FX transactions. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to enhance operational processes in a regulated environment. Highlight any successful projects where you led teams or collaborated with cross-functional departments.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking through potential challenges in international payments. Be ready to share how you would approach issues like transaction monitoring or operational risk controls, showing that you can think critically under pressure.
We think you need these skills to ace Operations Manager - International Payments
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in international payments, SWIFT operations, and compliance. Use specific examples that demonstrate your ability to manage cross-border transactions and operational processes.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with their core values of compassion, ownership, and curiosity, and mention any specific achievements in previous roles that relate to the responsibilities outlined.
Highlight Relevant Skills:Emphasise your expertise in operational risk controls, transaction monitoring, and your ability to work under pressure. Mention your experience with payment rails like SEPA and TARGET2, as well as your capacity to build relationships with stakeholders.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that all information is clear and concise, reflecting your attention to detail, which is crucial for the Operations Manager role.
How to prepare for a job interview at Bank of London
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Operations Manager - International Payments. Familiarise yourself with international payment processes, SWIFT messaging, and regulatory frameworks like FCA and AML/KYC. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved issues in international payments or operational processes. Highlight your proactive approach to problem-solving and how you've managed change in a fast-paced environment.
✨Emphasise Collaboration and Communication
Since the role involves working closely with various teams, be ready to talk about your experience in building relationships with internal and external stakeholders. Share examples of how you've fostered collaboration and effective communication in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world challenges in international payments. Think about potential situations you might face in the role and how you would approach them, ensuring you align your answers with the bank's core values of compassion, ownership, and curiosity.
