Who we are looking for
Reporting to the Head of People, the People Operations Associate is responsible for the effective operation, control and continuous improvement of the People function’s processes, management information and governance arrangements. We are looking for an organised, delivery-focused People Operations professional to help build a scalable, well-controlled People function.
The role owns People workflows, control monitoring, risk and KRI reporting, audit coordination, supplier oversight and operational MI across the employee lifecycle. Working closely with the People Associate and HR Administrator, the role ensures People processes are scalable, clearly documented, appropriately controlled and supported by accurate, audit-ready evidence.
You will combine strong operational discipline with a practical service mindset, improving processes and automation while ensuring colleagues and managers receive a consistent, responsive experience.
Essential:
- Proven experience in People Operations, HR operations or a comparable role, with hands-on ownership of employee lifecycle processes.
- Strong process and control mindset, with experience maintaining trackers, evidence, approvals and audit-ready records.
- Experience producing people MI and operational reporting; confident using Excel or equivalent tools to analyse data and present clear insights.
- Working knowledge of HR systems and a track record of improving data quality, workflows or automation.
- Good understanding of HR Operations processes.
- Excellent organisation and attention to detail, with the ability to manage competing priorities, recurring deadlines and sensitive information.
- Clear written and verbal communication skills, with confidence working across functions and following up actions constructively.
- A collaborative, service-oriented approach, balanced with the confidence to challenge incomplete evidence or inconsistent processes.
- Sound judgement, discretion and commitment to confidentiality when handling employee and governance information.
- Experience documenting and improving end-to-end processes, including process maps, RACIs or standard operating procedures.
- Ability to reconcile data from different sources and identify gaps or inconsistencies.
- Experience managing controls, risks, actions or audit evidence in a structured environment.
- Confidence producing concise written commentary for senior stakeholders.
- Strong Excel capability, including lookups, pivot tables and data validation.
- Ability to distinguish between routine exceptions and matters requiring prompt escalation.
- Experience working with sensitive personal data and applying appropriate confidentiality and data-protection controls.
Desirable:
- Experience with HiBob or a comparable HRIS.
- Experience supporting internal or external audits.
- Familiarity with SM&CR, the Certification Regime and Conduct Rules.
- Experience producing governance or committee MI.
- Experience with workflow automation or reporting tools.
- CIPD qualification or equivalent practical HR experience.
People Operations Associate in London employer: Bank of London
At Bank of London, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Payments Product Analyst, you will benefit from comprehensive professional development opportunities, a collaborative environment, and the chance to contribute to innovative payment solutions in a rapidly evolving sector. Located in a vibrant city, our team enjoys a flexible work-life balance and the unique advantage of being at the forefront of financial technology advancements.
