Bank of London is one of only six UK clearing banks with direct access to the country's payment systems. Built on modern, cloud-native technology, we provide businesses with secure, API-driven banking that's fast, compliant, and built for growth. Our role is simple: help ambitious businesses turn their plans into reality by removing barriers and simplifying complexity. If you want to work where technology meets banking, where security comes first, and where your work directly enables business ambition, you're in the right place.
Office Location: London | Hybrid (3 days in office per week) | Salary range: £40,000 - £45,000
Who we are looking for
You have previous experience in working in client services teams within the banking industry. You will have a strong knowledge of banking operations with a focus on client experience and delivery.
You will have a passion for learning, be adaptable to change and a have a vision of continuous improvement. You have a positive attitude, grit and determination when it comes to making things better, and be inspired by the challenge to deliver, fast. You are passionate about clients and wanting to support/serve them.
- Front-to-back understanding of Banking Operations with a strong focus on client experience and high-quality service delivery.
- Strong communication skills (written and verbal) with the ability to explain operational and regulatory requirements clearly to varied stakeholders, including clients and client-facing teams.
- Organised, detail-oriented, and able to manage high volumes of client queries and operational tasks while meeting service standards/SLAs.
- Agile and comfortable working in a fast-paced, changing environment, able to identify opportunities, drive improvements, and work cross-functionally to resolve issues end-to-end.
- Curious, proactive, and committed to continuous learning and raising standards across the operational space.
Client Services Analyst (12-month maternity cover) in London employer: Bank of London
At Bank of London, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Payments Product Analyst, you will benefit from comprehensive professional development opportunities, a collaborative environment, and the chance to contribute to innovative payment solutions in a rapidly evolving sector. Located in a vibrant city, our team enjoys a flexible work-life balance and the unique advantage of being at the forefront of financial technology advancements.
