At a Glance
- Tasks: Provide 1st and 2nd level support for hardware and software issues.
- Company: Join Bank of London, a pioneer in safer business banking solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Other info: Diversity and inclusion are core values; all applicants are encouraged to apply.
- Why this job: Be part of a compassionate team focused on innovation and exceptional service.
- Qualifications: Experience in desktop support, MS Office 365, and excellent communication skills required.
The predicted salary is between 42000 - 78000 £ per year.
Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-timeClearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.
Key responsibilities will include:
- Providing day to day 1st and 2nd level support for both hardware and software
- Ensuring that incidents and support requests are responded to in a timely manner and that all escalations are logged and assigned to the correct team members
- Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
- Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e.g. servers, desktop computers, printers, etc).
- Working Experience of managing a Windows and Mac estate
- Working Experience of Microsoft 365 and Microsoft Intune
- Working Experience of Vulnerability and Patch Management of Endpoint Devices.
- Ability to provide technical desktop service, and managing hardware, software, networking and video conferencing related matters;
- High level of customer service and excellent communication skills;
- The ability to work to tight deadlines
- Work with hardware vendors to resolve equipment failures/problem
- Proactive intervention and monitoring to prevent incidents when required
What you bring
- Experienced in providing technical desktop service, and managing hardware, software, and networking related matters
- As this role is internally facing, we are looking for someone with a high level of customer service and excellent communication skills
- A passion for technology
- The ability to work to tight deadlines, build relationships and work with users in a professional, confident and friendly manner
- Have comprehensive experience in MS Office 365 suite, Azure AD, Exchange, and Endpoint Manager.
- Experience in SharePoint support would be highly desirable.
Work location
- London (5 days per week in the office)
Travel to other locations may be required on occasion.
Diversity
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Banking
Referrals increase your chances of interviewing at Bank of London by 2x
Get notified about new Desktop Support Engineer jobs in London Area, United Kingdom.
London, England, United Kingdom 1 week ago
Surbiton, England, United Kingdom 3 weeks ago
Westcliff-On-Sea, England, United Kingdom 1 week ago
London Area, United Kingdom £50,000.00-£65,000.00 1 month ago
Greater London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 days ago
City Of London, England, United Kingdom 2 weeks ago
Desktop Engineer - Hedge Fund - up to £65k
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Desktop Support Engineer / 2nd Line Technical Support Technician
City Of London, England, United Kingdom 2 weeks ago
Watford, England, United Kingdom 5 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Desktop Support Engineer employer: Bank of London
At Bank of London, we pride ourselves on being a forward-thinking employer that champions innovation and resilience in the banking sector. Our hybrid work model fosters a collaborative environment where employees can thrive, supported by competitive benefits such as enhanced pension schemes, generous leave policies, and a strong focus on personal development. Join us in London, where your contributions directly empower ambitious businesses and shape the future of banking.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bank of London values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bank of London might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bank of London!
✨Direct Apply to Bank of London
Let's not forget to apply directly through the Bank of London website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bank of London.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bank of London. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bank of London
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
