Desktop Support Engineer

Desktop Support Engineer

Full-Time 42000 - 78000 £ / year (est.) No home office possible
B

At a Glance

  • Tasks: Provide 1st and 2nd level support for hardware and software issues.
  • Company: Join Bank of London, a pioneer in safer business banking solutions.
  • Benefits: Enjoy a full-time role with opportunities for growth and development.
  • Why this job: Be part of a compassionate team focused on innovation and exceptional service.
  • Qualifications: Experience in desktop support, MS Office 365, and excellent communication skills required.
  • Other info: Diversity and inclusion are core values; all applicants are encouraged to apply.

The predicted salary is between 42000 - 78000 £ per year.

Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of \’bank runs.\’ It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-timeClearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.

Key responsibilities will include:

  • Providing day to day 1st and 2nd level support for both hardware and software
  • Ensuring that incidents and support requests are responded to in a timely manner and that all escalations are logged and assigned to the correct team members
  • Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
  • Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e.g. servers, desktop computers, printers, etc).
  • Working Experience of managing a Windows and Mac estate
  • Working Experience of Microsoft 365 and Microsoft Intune
  • Working Experience of Vulnerability and Patch Management of Endpoint Devices.
  • Ability to provide technical desktop service, and managing hardware, software, networking and video conferencing related matters;
  • High level of customer service and excellent communication skills;
  • The ability to work to tight deadlines
  • Work with hardware vendors to resolve equipment failures/problem
  • Proactive intervention and monitoring to prevent incidents when required

What you bring

  • Experienced in providing technical desktop service, and managing hardware, software, and networking related matters
  • As this role is internally facing, we are looking for someone with a high level of customer service and excellent communication skills
  • A passion for technology
  • The ability to work to tight deadlines, build relationships and work with users in a professional, confident and friendly manner
  • Have comprehensive experience in MS Office 365 suite, Azure AD, Exchange, and Endpoint Manager.
  • Experience in SharePoint support would be highly desirable.

Work location

  • London (5 days per week in the office)

Travel to other locations may be required on occasion.

Diversity

Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    Banking

Referrals increase your chances of interviewing at Bank of London by 2x

Get notified about new Desktop Support Engineer jobs in London Area, United Kingdom.

London, England, United Kingdom 1 week ago

Surbiton, England, United Kingdom 3 weeks ago

Westcliff-On-Sea, England, United Kingdom 1 week ago

London Area, United Kingdom £50,000.00-£65,000.00 1 month ago

Greater London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

City Of London, England, United Kingdom 2 weeks ago

Desktop Engineer – Hedge Fund – up to £65k

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Desktop Support Engineer / 2nd Line Technical Support Technician

City Of London, England, United Kingdom 2 weeks ago

Watford, England, United Kingdom 5 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Desktop Support Engineer employer: Bank of London

At Bank of London, we pride ourselves on being an exceptional employer that fosters a culture of compassion, ownership, and curiosity. Our commitment to employee growth is evident through our focus on innovative technology and collaborative work environments, ensuring that our Desktop Support Engineers thrive in their roles while contributing to a safer banking model. Located in the heart of London, we offer a dynamic workplace where diversity is celebrated, and every team member is valued for their unique contributions.
B

Contact Detail:

Bank of London Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Desktop Support Engineer

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure AD, and Endpoint Manager. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.

✨Tip Number 2

Highlight your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will show that you not only have the technical know-how but also the ability to communicate effectively with non-technical staff.

✨Tip Number 3

Research Bank of London’s core values—compassion, ownership, and curiosity—and think about how you can embody these in your interactions. During interviews, relate your personal experiences to these values to align yourself with the company culture.

✨Tip Number 4

Prepare to discuss your experience with vulnerability and patch management of endpoint devices. Be ready to explain your approach to maintaining security and preventing incidents, as this is a key responsibility of the role.

We think you need these skills to ace Desktop Support Engineer

Technical Support Skills
Windows and Mac OS Management
Microsoft 365 Proficiency
Microsoft Intune Experience
Vulnerability and Patch Management
Hardware Troubleshooting
Networking Knowledge
Video Conferencing Setup
Customer Service Excellence
Communication Skills
Time Management
Relationship Building
MS Office 365 Suite Expertise
Azure Active Directory Knowledge
Exchange Server Familiarity
Endpoint Manager Experience
SharePoint Support Experience

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in providing technical desktop support, particularly with Windows and Mac systems. Emphasise your familiarity with Microsoft 365, Azure AD, and any experience with SharePoint support.

Craft a Strong Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully resolved desktop-related issues and your ability to work under tight deadlines.

Highlight Soft Skills: Given the emphasis on communication and customer service in the job description, ensure you showcase your interpersonal skills. Provide examples of how you've built relationships with users in a professional and friendly manner.

Showcase Problem-Solving Abilities: Include instances where you've proactively intervened to prevent incidents or effectively managed hardware and software issues. This will demonstrate your capability to handle the responsibilities outlined in the job description.

How to prepare for a job interview at Bank of London

✨Showcase Your Technical Skills

Be prepared to discuss your experience with Windows and Mac systems, as well as Microsoft 365 and Intune. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.

✨Emphasise Customer Service

Since this role is internally facing, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated with users and resolved their issues in a friendly and professional manner.

✨Demonstrate Problem-Solving Abilities

Prepare to discuss situations where you've proactively identified and resolved potential issues before they escalated. This will show your ability to monitor and maintain systems effectively, which is key for a Desktop Support Engineer.

✨Familiarise Yourself with the Company

Research Bank of London and its services, especially their focus on technology and innovation. Understanding their core values of compassion, ownership, and curiosity will help you align your answers with what they value in an employee.

Desktop Support Engineer
Bank of London
B
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>