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- Tasks: Lead customer success initiatives and build strong client relationships for growth.
- Company: Join Bank of London, a cutting-edge banking tech platform revolutionising financial services.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a transformative team that values innovation and client satisfaction.
- Qualifications: Experience in customer success or account management, preferably in fintech or banking.
- Other info: This role is based in London, with occasional travel required.
The predicted salary is between 43200 - 72000 £ per year.
Bank of London is a next-generation banking technology platform company redefining the future of financial services. We combine cutting-edge technology with deep financial expertise to deliver seamless, secure, and scalable banking solutions to our partners and clients.
We are seeking a dynamic and strategic Head of Customer Success to build our customer success function to drive the commercial growth. This role is pivotal in ensuring we transform new clients into long-term partners, ensuring they grow, and maximise their potential on our platform.
- Client Retention & Revenue Growth
- Develop partner relationships post-go-live, ensuring they transition smoothly into active, high-value accounts.
- Proactively monitor client outcomes – volumes, revenues - and identify opportunities for growth (cross selling or volumes growth).
- Ensure client satisfaction – by ensuring any ops requests get resolved, coordinating internal teams – and turn clients into advocates.
- Strategic Upselling & Consultative Sales
- Identify, pitch and close deals for new services to grow the value of our partnership.
- Leadership & High-Performance Team Management
- Implement new tools to increase performance and efficiency of the team.
- Gradually grow the team with the growth of the client portfolio.
- Set targets, manage performance.
- Challenge internal status quo and drive customer-centricity across the bank.
Requirements
- Proven experience in a senior Customer Success, Account Management, or Client Services role, ideally within a payments fintech or a bank platform environment.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Strategic seller with a hands-on approach and experience in closing large deals.
- Experience managing complex partner ecosystems, managing partners performance and driving customer growth.
Location
London (5 days a week). Travel to other locations may be required on occasion.
Diversity
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.
Commercial Manager - Client Success employer: Bank of London
Contact Detail:
Bank of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager - Client Success
✨Tip Number 1
Familiarise yourself with the latest trends in customer success and fintech. Understanding the current landscape will help you speak confidently about how you can contribute to the role and the company’s growth.
✨Tip Number 2
Network with professionals in the fintech space, especially those in customer success roles. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client retention and revenue growth in previous roles. Highlighting your strategic selling skills and successful upselling experiences will set you apart.
✨Tip Number 4
Research Bank of London’s values and culture. Tailoring your approach to align with their commitment to diversity and inclusion can demonstrate that you’re a great fit for their team.
We think you need these skills to ace Commercial Manager - Client Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or client services. Use specific examples that demonstrate your ability to drive client retention and revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic selling skills and leadership experience. Mention how you can contribute to building the customer success function and driving commercial growth at Bank of London.
Highlight Relevant Achievements: In your application, include quantifiable achievements from previous roles, such as successful upselling initiatives or improvements in client satisfaction scores. This will help illustrate your impact in similar positions.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal abilities. Use clear and concise language, and consider including examples of how you've effectively managed complex partner ecosystems.
How to prepare for a job interview at Bank of London
✨Understand the Company and Its Values
Before your interview, take some time to research Bank of London. Understand their mission, values, and the technology they use. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Client Success Experience
Prepare specific examples from your past roles that highlight your experience in client success, account management, or customer service. Focus on how you have driven growth and retention, as this is crucial for the role.
✨Demonstrate Leadership Skills
Since the role involves team management, be ready to discuss your leadership style. Share examples of how you've built high-performance teams and implemented tools to enhance efficiency. This will show your capability to lead effectively.
✨Prepare for Strategic Selling Questions
Expect questions about your approach to upselling and consultative sales. Be prepared to discuss strategies you've used to identify opportunities for growth and how you've successfully closed large deals in the past.
