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- Tasks: Lead customer success initiatives and drive commercial growth for our innovative banking platform.
- Company: Join Bank of London, a next-gen banking tech company transforming financial services.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Why this job: Make a real impact by building long-term partnerships and driving client success.
- Qualifications: Experience in customer success or account management, with strong leadership skills.
- Other info: Dynamic work environment in London with a focus on diversity and inclusion.
The predicted salary is between 42000 - 84000 £ per year.
Bank of London is a next-generation banking technology platform company redefining the future of financial services. We combine cutting-edge technology with deep financial expertise to deliver seamless, secure, and scalable banking solutions to our partners and clients.
We are seeking a dynamic and strategic Head of Customer Success to build our customer success function to drive the commercial growth. This role is pivotal in ensuring we transform new clients into long-term partners, ensuring they grow, and maximise their potential on our platform.
- Client Retention & Revenue Growth
- Develop partner relationships post-go-live, ensuring they transition smoothly into active, high-value accounts.
- Proactively monitor client outcomes – volumes, revenues - and identify opportunities for growth (cross selling or volumes growth).
- Ensure client satisfaction – by ensuring any ops requests get resolved, coordinating internal teams – and turn clients into advocates.
- Strategic Upselling & Consultative Sales
- Identify, pitch and close deals for new services to grow the value of our partnership.
- Leadership & High-Performance Team Management
- Implement new tools to increase performance and efficiency of the team.
- Gradually grow the team with the growth of the client portfolio.
- Challenge internal status quo and drive customer-centricity across the bank.
Requirements
- Proven experience in a senior Customer Success, Account Management, or Client Services role, ideally within a payments fintech or a bank platform environment.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Strategic seller with a hands-on approach and experience in closing large deals.
- Experience managing complex partner ecosystems, managing partners performance and driving customer growth.
Location
London (5 days a week). Travel to other locations may be required on occasion.
Diversity
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Industries: Banking
Commercial Manager - Client Success employer: Bank of London
Contact Detail:
Bank of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager - Client Success
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their goals. Practise common interview questions and come up with examples that showcase your skills in client success and relationship management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Commercial Manager - Client Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Commercial Manager - Client Success. Highlight your experience in customer success and account management, especially in fintech or banking. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how you can drive growth at Bank of London. Be specific about your achievements and how they relate to the job description.
Showcase Your Leadership Skills: Since this role involves team management, don’t forget to highlight your leadership experience. Share examples of how you've built high-performance teams and driven customer-centric initiatives in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bank of London
✨Know Your Client Success Metrics
Before the interview, brush up on key performance indicators related to client success. Understand how to measure client satisfaction and retention, as well as revenue growth strategies. This will show that you’re not just familiar with the role but also ready to drive results.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing complex partner ecosystems. Share specific examples of how you've built high-performance teams and implemented tools for efficiency. This will demonstrate your capability to lead and inspire others.
✨Prepare for Consultative Selling Scenarios
Think about past experiences where you identified upselling opportunities or closed significant deals. Be ready to walk through your thought process and strategies during the interview. This will highlight your strategic selling skills and hands-on approach.
✨Emphasise Your Communication Skills
Since this role requires excellent interpersonal abilities, practice articulating your thoughts clearly and confidently. Prepare to discuss how you’ve resolved client issues and turned them into advocates. Strong communication can set you apart from other candidates.
