At a Glance
- Tasks: Manage client service delivery and resolve queries in a fast-paced banking environment.
- Company: Join Bank of London, a pioneer in safe business banking with innovative tech solutions.
- Benefits: Enjoy a hybrid work model, professional growth opportunities, and a supportive team culture.
- Other info: Diversity and inclusion are core values; all qualified applicants are encouraged to apply.
- Why this job: Be part of a dynamic team focused on exceptional client experiences and operational excellence.
- Qualifications: Experience in client service within banking or fintech, strong communication, and relationship management skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join Bank of London as a Client Services Manager and play a key role in delivering a best-in-class experience to our clients. You will take ownership of ongoing service delivery, ensuring client needs are met with efficiency, professionalism, and a strong focus on operational excellence. Acting as a trusted point of contact, you’ll be responsible for managing day-to-day interactions, resolving queries, and continuously identifying opportunities to enhance the client experience.
Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit, Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does.
Responsibilities
- Independently lead the day-to-day management of client servicing activity, ensuring high-quality, consistent support across the client portfolio.
- Oversee the team responsible for handling client queries, issue resolution, and service delivery, ensuring alignment with SLAs and internal standards.
- Act as an escalation point for complex or high-impact client issues, driving swift resolution through effective stakeholder coordination.
- Partner with teams across Client & Growth and Operations to enhance service delivery models and ensure operational processes support an excellent client experience.
- Identify trends in client feedback, service performance, and operational issues to drive continuous improvement initiatives.
- Contribute to the development and implementation of scalable client service frameworks, processes, and reporting to support a growing and diverse client base.
- Support the onboarding and transition of new clients into live operations, ensuring readiness across internal teams and alignment with client expectations.
- Prepare and lead service reviews, providing clear insights on client satisfaction, query volumes, and performance against agreed KPIs.
- Represent the client service function in working groups, projects, and cross-functional forums to ensure the voice of the client is embedded in decision-making.
- Demonstrated experience in managing client service delivery within a regulated banking, fintech, or financial services environment.
- Strong understanding of operational processes across payments, onboarding, or accounting servicing, with the ability to manage service quality and client expectations.
- Demonstrated ability to lead client-facing teams or functions, driving high standards of service and accountability.
- Experience managing escalations and complex client issues, with a track record of delivering timely and effective resolutions.
- Ability to build effective relationships across internal teams such as Operations, Product, Compliance, and Technology to support seamless service delivery.
- Comfortable working with service performance metrics, client satisfaction data, and reporting tools to drive insight-led improvements.
- Demonstrated ability to lead through change, whether in scaling service models, implementing new tools, or refining client processes.
- Excellent communication and stakeholder management skills, with the ability to represent the client function confidently at all levels of the organisation.
Requirements
- Proven experience in managing client service delivery within a regulated banking, fintech, or financial services environment.
- Strong understanding of operational processes across payments, onboarding, or accounting servicing, with the ability to manage service quality and client expectations.
- Demonstrated ability to lead client-facing teams or functions, driving high standards of service and accountability.
- Experience managing escalations and complex client issues, with a track record of delivering timely and effective resolutions.
- Ability to build effective relationships across internal teams such as Operations, Product, Compliance, and Technology to support seamless service delivery.
- Comfortable working with service performance metrics, client satisfaction data, and reporting tools to drive insight-led improvements.
- Demonstrated ability to lead through change, whether in scaling service models, implementing new tools, or refining client processes.
- Excellent communication and stakeholder management skills, with the ability to represent the client function confidently at all levels of the organisation.
Work location
Belfast (Hybrid, in office 4 Days)
Travel to other locations may be required on occasion.
Diversity
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.
Compensation
Belfast, Northern Ireland, United Kingdom £35,000.00-£40,000.00
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Client Services Manager (FTC) in Belfast employer: Bank of London
At Bank of London, we pride ourselves on being a forward-thinking employer that champions innovation and resilience in the banking sector. Our hybrid work model fosters a collaborative environment where employees can thrive, supported by competitive benefits such as enhanced pension schemes, generous leave policies, and a strong focus on personal development. Join us in London, where your contributions directly empower ambitious businesses and shape the future of banking.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager (FTC) in Belfast
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Bank of London. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Services Manager (FTC) in Belfast
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Bank of London.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Bank of London's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Bank of London
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Bank of London.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Bank of London will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Bank of London employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
