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For Companies At a Glance
- Tasks: Deliver exceptional customer support and analyse service data to enhance client satisfaction.
- Company: Join the innovative Bank of London, focused on safer banking solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be a key player in transforming customer experiences in the financial services industry.
- Qualifications: Strong analytical skills and experience in customer service, preferably in finance.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Overview
Join to apply for the Client Services Analyst role at Bank of London.
Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of bank runs. It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-time Clearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.
As a Customer Services Analyst at Bank of London, you will play a crucial role in ensuring exceptional service delivery to our continually growing client base.
The role will involve significant input into the client onboarding process, building client profiles through the construction of the Bank Wide Impact Assessment and issuing legal documentation. You will also be responsible for “first point of contact” support, analysing customer service data, identifying trends, and providing actionable insights to enhance customer satisfaction and operational efficiency. This role requires a proactive approach to problem-solving and a thorough understanding of the financial services industry.
Key responsibilities
- Customer Support: Provide high-quality support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Data Analysis: Assist in the analysis of customer service metrics and data to identify trends, root causes of issues, and areas for improvement.
- Reporting: Assist in the preparation of detailed reports on customer service performance, highlighting key findings and recommendations.
- Process Improvement: Collaborate with cross-functional teams to develop and implement strategies to improve customer service processes and enhance the customer experience.
- Compliance: Ensure all customer interactions comply with regulatory requirements and internal policies.
- Feedback Management: Collect and analyse customer feedback to drive continuous improvement in service delivery.
What you bring
- Analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in customer service software and CRM systems (ideally HubSpot).
- Ability to work independently and as part of a team.
- Knowledge of global financial regulations and compliance standards.
- Experience in a customer service role, preferably within the financial services industry.
- A delivery mindset which focusses on improvement, from internal processes to customer experience.
Diversity
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.
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Client Services Analyst employer: Bank of London
Contact Detail:
Bank of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work at Bank of London. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company’s values and services. Show us that you understand their mission and how you can contribute to exceptional service delivery. Tailor your answers to reflect their focus on compassion, ownership, and curiosity.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled customer issues effectively. We want to see how you approach challenges and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Bank of London team.
We think you need these skills to ace Client Services Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Analyst. Highlight your experience in customer service and any analytical skills you have, as these are key for us at Bank of London.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for exceptional service and how your values align with ours. Don’t forget to mention your understanding of the financial services industry!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a proactive approach, so let us know how you’ve improved processes or enhanced customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Bank of London
✨Know the Company Inside Out
Before your interview, make sure you research Bank of London thoroughly. Understand their services like Deposit-as-a-Service and Embedded Banking, and be ready to discuss how these offerings impact customer experience. This shows your genuine interest and helps you connect your skills to their needs.
✨Showcase Your Analytical Skills
As a Client Services Analyst, you'll need strong analytical abilities. Prepare examples from your past experiences where you've successfully analysed data or identified trends that led to improvements. Be specific about the tools you used, especially if you're familiar with CRM systems like HubSpot.
✨Demonstrate Exceptional Communication
Since you'll be the first point of contact for clients, practice articulating your thoughts clearly and confidently. Role-play common customer scenarios with a friend to refine your responses. Highlight your interpersonal skills and how they’ve helped you resolve issues in previous roles.
✨Emphasise Problem-Solving Mindset
Prepare to discuss how you approach problem-solving, especially in a customer service context. Think of specific challenges you've faced and how you overcame them. This will show that you have the proactive approach they’re looking for and are ready to enhance customer satisfaction.
