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- Tasks: Join our friendly team to provide top-notch customer service and support mortgage processes.
- Company: Bank of Ireland values work-life balance and offers flexible working options.
- Benefits: Enjoy 24 days annual leave, hybrid working, and support for your professional growth.
- Why this job: This role is perfect for developing skills in a dynamic, customer-focused environment.
- Qualifications: No minimum educational requirements; just bring your passion for customer service!
- Other info: We celebrate diversity and provide accommodations for all applicants.
What is the opportunity An opportunity to develop customer service, administration and telephony skills. You will form part of an upbeat and friendly department with opportunities to learn new skills which may help you to progress your career within the Bank of Ireland. Working at Bank of Ireland doesn\’t have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role. Please note you must live in the jurisdiction for the business to which you are contracted. In this role you will: Provide an excellent level of Customer Service Be able to connect with Customers in writing and verbally Adhere to all legal, regulatory, compliance and audit requirements at all times Develop a sound knowledge of the Mortgage process Perform processing tasks to defined levels of efficiency and accuracy, working within departmental policies and procedures Enforce the Bank\’s core values to enable success, teamwork and excellent customer service What will make you stand out? Good verbal and written skills Passion for Customer Service Highly developed communication skills which will include excellent verbal and written communication skills Essential Qualifications There are no minimum educational requirements for this role. More about the team The Home Buying & Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requirements. The department operates in a strong customer focused environment which is at the forefront of all decision making whilst managing fluctuating business volumes, increasing competition, stretching service targets and rapid change. Why work with us The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused – Self One Group, one team – Self Agile – Self Accountable – Self Champion Transformation – Self Where Agency assistance is required, Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. #J-18808-Ljbffr
Mortgage Administrator Part Time employer: Bank Of Ireland
Contact Detail:
Bank Of Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator Part Time
✨Tip Number 1
Familiarise yourself with the mortgage process and the specific services offered by Bank of Ireland. Understanding the ins and outs of mortgages will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during any conversations or networking opportunities. Since this role is heavily focused on customer interaction, demonstrating your passion for helping customers can set you apart from other candidates.
✨Tip Number 3
Practice your verbal and written communication skills. Since the job requires excellent communication abilities, consider engaging in mock interviews or writing exercises to refine these skills before applying.
✨Tip Number 4
Connect with current or former employees of Bank of Ireland on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Mortgage Administrator role, which can help you tailor your approach.
We think you need these skills to ace Mortgage Administrator Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Mortgage Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role emphasises customer service, make sure to showcase any relevant experience you have in this area. Use specific examples to demonstrate your ability to connect with customers both verbally and in writing.
Showcase Communication Skills: Given the importance of communication in this role, emphasise your verbal and written communication skills in your CV and cover letter. Consider including examples of how you've effectively communicated in previous roles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for the application. Use keywords from the job description and ensure that your documents reflect your passion for customer service and your ability to work within a team.
How to prepare for a job interview at Bank Of Ireland
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, be prepared to share specific examples of how you've provided excellent service in the past. Highlight your ability to connect with customers both verbally and in writing.
✨Demonstrate Your Communication Abilities
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and consider preparing a few key points about your communication style that you can share during the interview.
✨Familiarise Yourself with Mortgage Processes
While there are no minimum educational requirements, having a basic understanding of the mortgage process will set you apart. Research common terms and procedures related to mortgages so you can speak knowledgeably about them.
✨Emphasise Your Adaptability
The Bank of Ireland values agility and adaptability. Be ready to discuss how you've successfully managed change in previous roles or how you can thrive in a hybrid working environment, showcasing your flexibility and willingness to learn.
