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- Tasks: Join our team to monitor customer outcomes and ensure regulatory compliance.
- Company: Bank of Ireland UK is dedicated to delivering excellent financial services and supporting communities.
- Benefits: Enjoy flexible working, 24 days annual leave, and a strong pension plan.
- Why this job: Make a real impact on customer experiences while growing your career in a supportive environment.
- Qualifications: No specific qualifications needed; experience in financial services is a plus.
- Other info: This is a 12-month fixed-term contract with potential travel across the UK.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting opportunity to join our Customer Outcome Testing team as Bank of Ireland UK continues to establish good customer outcomes! You will use your knowledge of Regulatory Requirements and experience as an outcome tester to deliver independent 1st Line of defence monitoring and oversight. You will carry out tests on a range of key customer journeys to supervise and advise the bank on its dedication to delivering good customer outcomes - operating a key control: Customer Outcome Testing. Please note this is a 12 month fixed term contract and the successful candidate can be based in Belfast, Bristol or London.
In this role you will:
- Work to deliver Customer Outcome Testing Assessments in line with the Framework and any other prescribed guidance and templates;
- Identify and call out emerging risks and issues in respect of the treatment of customers, and consider wider potential areas for improvement on customer journeys;
- Maintain up-to-date knowledge of the relevant businesses and regulatory requirements, including regulator expectations;
- Act as a Culture Champion for Customer Focus both within your team and with wider stakeholders;
- Some travel may be required, when appropriate, to UK or ROI based offices.
What will make you stand out?
- Experience in an operational or conduct monitoring/testing role in financial services or other regulated industry.
- Strong focus on delivering good outcomes for customers.
- Strong knowledge of Retail Banking products and services.
- Excellent attention to detail and accuracy, specifically in written and oral communication.
A bonus, although not essential, would be any of the following:
- Experience in a compliance and/or risk role in financial services.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More about the team
At Bank of Ireland UK, our purpose is to enable our customers, colleagues and communities to thrive. We do this through partnering with trusted, respected UK brands and intermediaries to offer simple, flexible, accessible financial services and products to UK customers. UK Operations run the processes that deliver key services to our customers. From operating the services to looking for efficiencies, to ensuring that what we do is reliable and resilient.
Why work with us?
Bank of Ireland prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies
- Manage Risk - People Manager
- Accountable - Self
- Customer Focused - Self
- One Group, one team - People Manager
- Agile - Self
Where Agency assistance is required, Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Customer Outcomes Risk Officer employer: Bank Of Ireland
Contact Detail:
Bank Of Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcomes Risk Officer
✨Tip Number 1
Familiarise yourself with the latest regulatory requirements and guidelines relevant to customer outcomes in financial services. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the banking and financial services sector, especially those involved in compliance and risk roles. Engaging in conversations can provide insights into the company culture and expectations, which can be beneficial during the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've identified risks or improved customer journeys in previous roles. Being able to articulate your experience clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the Customer Outcome Testing framework and how it aligns with the bank's goals. This demonstrates your proactive approach and genuine interest in the position.
We think you need these skills to ace Customer Outcomes Risk Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Outcomes Risk Officer. Familiarise yourself with the key tasks mentioned in the job description, such as delivering Customer Outcome Testing Assessments and identifying emerging risks.
Tailor Your CV: Highlight your relevant experience in operational or conduct monitoring/testing roles within financial services. Emphasise your knowledge of Retail Banking products and your strong focus on delivering good customer outcomes.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer focus and your understanding of regulatory requirements. Mention specific examples from your past experiences that demonstrate your attention to detail and ability to improve customer journeys.
Proofread Your Application: Ensure that your application is free from grammatical errors and typos. A well-written application reflects your attention to detail, which is crucial for this role. Consider asking a friend or colleague to review it before submission.
How to prepare for a job interview at Bank Of Ireland
✨Understand the Role
Make sure you have a clear understanding of what a Customer Outcomes Risk Officer does. Familiarise yourself with the key responsibilities, such as delivering Customer Outcome Testing Assessments and identifying emerging risks. This will help you articulate how your experience aligns with the role.
✨Showcase Your Experience
Be prepared to discuss your previous experience in operational or conduct monitoring/testing roles within financial services. Highlight specific examples where you delivered good customer outcomes and how you managed risks effectively.
✨Demonstrate Regulatory Knowledge
Brush up on relevant regulatory requirements and expectations in the financial services sector. Being able to discuss these confidently will show that you are well-prepared and knowledgeable about the industry standards.
✨Emphasise Attention to Detail
Since the role requires excellent attention to detail, be ready to provide examples of how you've demonstrated this skill in your previous roles. Whether it's through written communication or during testing processes, showcasing your accuracy will set you apart.
