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- Tasks: Engage with customers, provide friendly service, and support their needs in a busy team environment.
- Company: Join Bank of Ireland, a trusted bank undergoing exciting transformation and growth.
- Benefits: Enjoy 24 days annual leave, health insurance contributions, and support for professional development.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth in a digital world.
- Qualifications: No specific qualifications needed; just bring your passion for customer service and teamwork.
- Other info: We embrace diversity and provide accommodations for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
What is the opportunity?
If you enjoy talking to people, working in a busy team environment and are passionate about progressing your career we will match your passion with career development and learning pathways and opportunities to attain professional qualifications. You can avail of our employee wellbeing programme, participate in colleague lead Inclusion and diversity networks and give back to your community by getting involved in our Begin Together programme.
In this role, you will:
- Provide a professional, friendly and efficient service, both face to face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
- Focus on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
- Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies and branch operating procedures.
- Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
- Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.
What will make you stand out?
- Previous customer service experience demonstrating a high standard of service in every customer interaction.
- Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career.
- Passion and dedication to identify sales leads and referrals.
- Excellent communication skills with the ability to work effectively as part of a team.
- Ability to maintain high levels of accuracy whilst working to tight timeframes.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More about the team
There\’s never been a more exciting time to work at Bank of Ireland – we are going through an extraordinary period of transformation and growth, adapting to what our customers need from us in a constantly evolving digital world.
This transformation builds on our long standing tradition of being the trusted bank of choice for many customers. Our focus is ensuring we address the needs of our customers in today\’s digitally focused and time challenged environment.
Our branches, embedded in the local community, are complemented by our online, mobile and phone banking services. Our people are the key to our success both today and in the future. We want you to join our front line branch banking team.
Why work with us?
The Bank of Ireland company culture prioritises work-life balance, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.
Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies
- Customer Focused – Self
- Be Decisive – Self
- Manage Risk – Self
- Take Ownership – Self
- Better together – Self
We\’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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Customer Advisor - Magherafelt employer: Bank Of Ireland
Contact Detail:
Bank Of Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Magherafelt
✨Tip Number 1
Familiarise yourself with the Bank of Ireland's values and culture. Understanding their commitment to customer service and community involvement will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare examples from your previous customer service experience that demonstrate your ability to handle challenging situations. Highlighting your problem-solving skills and how you maintained a high standard of service will make you stand out.
✨Tip Number 3
Show enthusiasm for personal development and career progression. Be ready to discuss how you plan to take advantage of the learning pathways and professional qualifications offered by the Bank of Ireland, as this reflects your motivation and commitment.
✨Tip Number 4
Engage with the community and be prepared to discuss any relevant volunteer work or community involvement. This aligns with the Bank's Begin Together programme and shows your dedication to making a positive impact beyond just the workplace.
We think you need these skills to ace Customer Advisor - Magherafelt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills that align with the job description. Emphasise your ability to engage with customers and work effectively in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to progress your career. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, focus on key competencies such as communication skills, self-motivation, and the ability to work under pressure. Provide examples that demonstrate these skills in action.
Show Enthusiasm for Development: Express your eagerness to engage with career development opportunities and professional qualifications. Mention any relevant training or courses you have completed or are interested in pursuing.
How to prepare for a job interview at Bank Of Ireland
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've provided excellent service and resolved issues, as this role heavily relies on strong customer interactions.
✨Demonstrate Team Collaboration
Since the role involves working closely with a team, be prepared to discuss how you’ve successfully collaborated with colleagues in the past. Mention any experiences where teamwork led to achieving common goals or improving service delivery.
✨Express Your Passion for Development
The company values personal and professional growth, so express your enthusiasm for learning and development opportunities. Talk about any relevant courses or qualifications you’re interested in pursuing to enhance your skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer focus. Practice responding to situations where you had to make quick decisions or manage customer expectations effectively.
