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For Companies At a Glance
- Tasks: Provide friendly customer service and support in a dynamic banking environment.
- Company: Join the Bank of Ireland, a leader in transforming banking experiences.
- Benefits: Enjoy 24 days annual leave, health insurance, and family-friendly policies.
- Why this job: Be part of a team that values your growth and work-life balance.
- Qualifications: No specific qualifications needed; just bring your passion for customer service.
- Other info: Great opportunities for career development in a supportive and inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Customer Advisor – Magherafelt role at Bank of Ireland.
Please note location of this branch is Magherafelt.
In This Role, You Will
- Provide a professional, friendly and efficient service, both face to face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
- Focus on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
- Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies and branch operating procedures.
- Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
- Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.
What Will Make You Stand Out
- Previous customer service experience demonstrating a high standard of service in every customer interaction.
- Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career.
- Passion and dedication to identify sales leads and referrals.
- Excellent communication skills with the ability to work effectively as part of a team.
- Ability to maintain high levels of accuracy whilst working to tight timeframes.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More About The Team
Bank of Ireland is undergoing transformation and growth, adapting to customer needs in a constantly evolving digital world. Our branches are complemented by online, mobile and phone banking services, and our people are the key to our success. We want you to join our front line branch banking team.
Why Work With Us
The Bank of Ireland culture prioritises work-life balance, with 24 days annual leave and pension contributions. We offer family-friendly policies including 6 months paid maternity leave, a fertility and surrogacy policy, and working parent and carer supports. Health and wellbeing are important to us with health insurance contributions, employee assistance program, and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow your career.
Key Competencies
- Customer Focused – Self
- Better together – Self
- Be Decisive – Self
- Take Ownership – Self
- Manage Risk – Self
We’re committed to an inclusive and diverse workplace and provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please contact our recruitment team.
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Customer Advisor - Magherafelt employer: Bank Of Ireland
Contact Detail:
Bank Of Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Magherafelt
✨Tip Number 1
Get to know the company! Research Bank of Ireland and understand their values, especially around customer service and teamwork. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your dedication and ability to deliver a high standard of service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Bank of Ireland team right from the start.
We think you need these skills to ace Customer Advisor - Magherafelt
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've provided a friendly and efficient service in the past, so share those stories that showcase your ability to engage with customers.
Be Yourself: Let your personality shine through in your written application. We’re looking for self-motivated and upbeat individuals, so don’t be afraid to show us your passion and dedication to achieving results!
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific skills or experiences that align with the job description, like your ability to work collaboratively or maintain accuracy under pressure. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Bank Of Ireland
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in challenging situations. This will show that you understand the importance of a friendly and efficient service.
✨Familiarise Yourself with Digital Options
Since the role involves promoting self-service and digital options, make sure you know what these services are and how they benefit customers. Being able to discuss these confidently will demonstrate your readiness to support customers effectively.
✨Show Your Team Spirit
Prepare to talk about your experiences working in a team. Highlight instances where you collaborated with colleagues to achieve a common goal. This will align with the bank's focus on teamwork and flexibility within the branch.
✨Be Ready to Discuss Your Goals
Think about your career aspirations and how this role fits into them. The bank values personal development, so expressing your desire to grow and learn will resonate well with the interviewers. Share any relevant courses or skills you’re keen to pursue.
