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- Tasks: Support customers and dealers, handle queries, and ensure compliance in a dynamic financial services environment.
- Company: Northridge Finance, part of Bank of Ireland UK, offers flexible financial solutions across the UK.
- Benefits: Enjoy hybrid working, 24 days annual leave, health insurance contributions, and support for professional growth.
- Why this job: Kickstart your career in finance with upskilling opportunities and a focus on work-life balance.
- Qualifications: No specific qualifications required; just bring your communication skills and adaptability.
- Other info: Flexible shift patterns include evenings and weekends; inclusivity is a core value.
The predicted salary is between 28800 - 43200 £ per year.
What is the opportunity?
This is an exciting opportunity to start your career in financial services. Northridge is unique in that we offer an end to end experience. Starting from the intermediary interaction to dealing with the end customer and everything in-between. Upskill opportunities are readily available which means internal progression is an everyday reality within Northridge Finance.
Please note this team work on a shift pattern basis and candidates need to be available to work evenings and weekends.
In this role you will –
- Ensure effective and corrective action is taken on all accounts in accordance with company procedure and Group Compliance Policy.
- Handle customer/dealer queries as they arise by telephone, correspondence, or email, in line with Group Policies.
- Lead and support customers/dealers throughout the complaint process
- Action outgoing calls by telephones to our customers, and provide a high level of service to customers, colleagues and intermediaries
- Be flexible in relation to working hours, we operate an out of hours service on a rota basis.
What will make you stand out?
- Dealing with customers in a professional and interested manner
- A keen desire to seek solutions
- Good knowledge of IT applications such as using email & internet
- Flexibility and adaptability with regard to work and working hours
- Excellent communication skills
- Ability to prioritise workloads while working in a fast paced, service driven business
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More about the team
NIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and is a trusted finance provider for 100\’s of motor dealers, finance brokers & personal lending throughout the UK.
As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted and respected UK brands and intermediaries.
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#BOICareers
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.
Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies
- Customer Focused – Self
- One Group, one team – Self
- Agile – Self
- Accountable – Self
- Manage Risk – Self
We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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Business Support Co-Ordinator employer: Bank Of Ireland
Contact Detail:
Bank Of Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Co-Ordinator
✨Tip Number 1
Familiarise yourself with the financial services industry, especially focusing on customer service roles. Understanding the basics of how finance works and the common queries customers have can give you an edge during interviews.
✨Tip Number 2
Demonstrate your flexibility and adaptability by sharing examples from your past experiences where you've successfully managed changing priorities or worked outside of standard hours. This will show that you're ready for the shift patterns required in this role.
✨Tip Number 3
Brush up on your communication skills, particularly over the phone and via email. Practice responding to customer queries in a clear and professional manner, as this is crucial for the role of Business Support Co-Ordinator.
✨Tip Number 4
Network with current employees or professionals in the financial services sector. Engaging with them can provide insights into the company culture at Northridge and help you tailor your approach when applying through our website.
We think you need these skills to ace Business Support Co-Ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Business Support Co-Ordinator position. Tailor your application to highlight how your skills and experiences align with what Northridge is looking for.
Highlight Relevant Skills: Emphasise your customer service experience, communication skills, and ability to handle queries effectively. Mention any relevant IT skills, especially with email and internet applications, as these are crucial for the role.
Show Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability for evenings and weekends. This shows that you are adaptable and willing to meet the company's needs.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Use this opportunity to explain why you want to work at Northridge Finance and how you can contribute to their team.
How to prepare for a job interview at Bank Of Ireland
✨Showcase Your Customer Service Skills
Since the role involves handling customer queries and complaints, it's crucial to demonstrate your ability to communicate effectively and professionally. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Highlight Your Flexibility
The job requires working evenings and weekends, so be ready to discuss your availability and willingness to adapt to a shift pattern. Mention any previous roles where you had to be flexible with your hours, as this will show you're a good fit for the team.
✨Emphasise Problem-Solving Abilities
A keen desire to seek solutions is essential for this position. Think of specific instances where you identified a problem and took the initiative to resolve it. This will illustrate your proactive approach and ability to handle challenges.
✨Familiarise Yourself with IT Applications
Good knowledge of IT applications is important for this role. Brush up on your skills with email and internet usage, and be prepared to discuss how you've used technology in previous jobs to enhance your efficiency and communication.
