At a Glance
- Tasks: Lead ITSM initiatives and develop solutions using BMC Helix in a dynamic team.
- Company: Join a forward-thinking bank with a commitment to innovation and inclusivity.
- Benefits: Competitive salary, flexible working options, private medical insurance, and generous leave.
- Other info: Enjoy a supportive work environment with excellent career growth opportunities.
- Why this job: Make a real impact by improving IT services and driving modernisation with AI tools.
- Qualifications: 3+ years of BMC Helix development experience and a passion for problem-solving.
The predicted salary is between 37120 - 42210 £ per year.
About the role
We’re seeking a BMC Helix developer to join our ITSM Tools team as an ITSM Technical Analyst. You’ll apply your BMC Helix development expertise to a modern ITSM platform and play a key role in driving HelixGPT initiatives and delivering our roadmap.
Flexible Working Options:
- Job share
- Flexible start and end time for each day
- Part‑time
- Calendar adjustments for school runs, gym, appointments
- 50% in‑office attendance requirement spread across the month
- Compressed hours (subject to approval)
- Working from abroad (subject to approval)
Opportunities in Leeds
Our modern, accessible office in the City Centre offers a supportive, flexible working environment. Most roles, including this one, are now based in Leeds, providing a meaningful career outside London while collaborating with London colleagues in a hybrid model.
A day in the role
- Start with a short stand‑up to review priorities, incidents and changes.
- Manage your planned work in Jira and BMC Smart IT tickets, focusing on high‑priority items.
- Participate in weekly meetings and triage calls, maintain a monthly rota for support days, and provide technical support for the ITSM platform.
- Work autonomously but within established priorities, processes, and governance.
- Collaborate across Tech and the wider Bank, communicating clearly and keeping stakeholders up‑to‑date.
Role Requirements
Do you enjoy turning real service problems into well‑designed technical solutions, experimenting with automation and continuously improving platform performance? If so, you’ll fit in well here.
Minimum Criteria:
- Minimum 3 years of hands‑on experience developing and troubleshooting BMC Helix modules (Incident, Problem, Change, CMDB, Service Catalog).
- Experience with Smart IT, DWPC and Helix Dashboards.
- Experience developing workflows and automation in a PWA enabled environment.
- Experience troubleshooting customisations, integrations (REST API, Pentaho Spoon) and performance using logs.
- Experience creating Service Catalog requests in DWPC and dashboards in Helix Dashboards.
Essential Criteria:
- Strong developer mindset for IT service management, building and improving solutions.
- Ability to turn user stories into well‑designed, supportable solutions.
- Enjoy problem solving, continuous improvement and working in an agile or iterative delivery environment.
- Works well with a range of stakeholders including end users and vendors.
Desirable Criteria:
- Experience with BMC Helix beyond core ITSM modules, such as CMDB configuration, Discovery, Service Models, or data quality.
- Exposure to scripting languages like SQL or Python.
- Exposure to AI‑enabled functionality or data‑driven service improvements that led to process changes.
How This Role Fits into the Wider Bank
The role sits within the Service Operations and Tooling area of the Service Division in Technology, responsible for managing the Bank's ITSM tooling. It supports the Bank’s mission by ensuring reliable IT services and enabling greater efficiency through modernisation and AI tooling.
Our Approach to Inclusion
The Bank values diversity, equity and inclusion, building an inclusive culture that reflects society. We celebrate all forms of diversity, including age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status.
Salary and Benefits Information:
- Leeds: £37,120 – £42,210
- London: £41,680 – £46,890
- Non‑contributory pension with a guaranteed retirement benefit of 1/80th of annual salary per year worked (options to adjust rates).
- A discretionary performance award based on the current award pool.
- 8% benefits allowance with the option to take it as salary or purchase flexible benefits.
- 26 days annual leave with the option to buy up to 12 additional days through flexible benefits.
- Private medical insurance and income protection.
National Security Vetting Process
Employment requires National Security Vetting clearance, which may take 6 to 12 weeks post‑offer. Additional Bank security checks will also be required. More details are provided in the Bank’s Privacy Notice.
Closing Date
This role closes on 22 June 2026.
Service & Operations Lead in SERVICE OPERATIONS employer: Bank of England
Join a forward-thinking organisation that prioritises flexibility and employee well-being, offering a modern office environment in Leeds with opportunities for hybrid working. With a strong focus on diversity, equity, and inclusion, we provide a supportive culture that encourages professional growth through continuous learning and collaboration. Enjoy competitive benefits, including a non-contributory pension, generous annual leave, and the chance to work on innovative ITSM solutions that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Operations Lead in SERVICE OPERATIONS
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your university who work in the company. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to BMC Helix and ITSM. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled challenges in previous roles, especially those involving automation and service improvements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Service & Operations Lead in SERVICE OPERATIONS
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service & Operations Lead role. Highlight your BMC Helix experience and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've turned service problems into effective solutions. We’re all about continuous improvement, so let us know how you've contributed to that in your past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Bank of England
✨Know Your BMC Helix Inside Out
Make sure you brush up on your BMC Helix development skills. Be ready to discuss your hands-on experience with modules like Incident, Problem, and Change. Prepare examples of how you've tackled troubleshooting and customisations in the past.
✨Showcase Your Problem-Solving Skills
This role is all about turning service problems into technical solutions. Think of specific instances where you've improved platform performance or automated processes. Be prepared to explain your thought process and the impact of your solutions.
✨Communicate Clearly and Confidently
Since collaboration is key, practice articulating your ideas clearly. You might be asked to explain complex concepts to non-technical stakeholders, so ensure you can simplify your language without losing the essence of your message.
✨Embrace Agile Mindset
Familiarise yourself with agile methodologies, as this role involves working in an iterative delivery environment. Be ready to discuss how you've adapted to changes and contributed to continuous improvement in your previous roles.
