Service Operations Engineer in SERVICE OPERATIONS in London

Service Operations Engineer in Service Operations, Technology Directorate12 Months FTC x2

Full time

Location – London ONLY

Flexible Working Options

Flexible Working Patterns May Include:

Part time

Ability to adapt calendar as needed, for example to fit in the school run or appointments

Working from abroad policy (subject to approval and policy within the team)

A Day in the RoleA typical shift begins with a handover from the previous team, where you review incidents and important updates, potentially coordinating with other support teams to work on equipment within the Data Centre. Following the handover, you move on to day‐to‐day operational duties such as system monitoring, starting or closing applications, and running batch suites.

During an overnight shift you may receive alerts about incidents affecting core systems. In such cases you may need to contact the on‐call support team or raise the incident to your shift leader if it falls into the Major Incident Space. Next you will deal with an out‐of‐hours Service Desk call, supporting a locked‐out device.

After resolving incidents you may take a break and have lunch with colleagues. Later, you will continue system monitoring or liaise with our smart‐hands service that supports two of our data centres. You may also undertake training or update documentation to fine‐tune steps for handling specific alerts, ready for handover to the next shift.

Opportunities in LeedsWe\’re excited to be growing our presence in Leeds, offering a modern, accessible office in the City Centre that supports a flexible working environment. The majority of roles, including this one, are now available in Leeds, giving you the chance to build a meaningful career outside London while collaborating with London‐based colleagues in a hybrid model and traveling to the London office when needed.

Role RequirementsWe\’re looking for someone eager to develop or build on experience in a 24×7 operations environment with strong problem‐solving skills and a collaborative attitude.

Minimum Criteria

Any knowledge of operational procedures

An understanding of request, incident, problem and change management processes

Essential Criteria

The ability to be flexible and cope with change

Experience working in small, close‐knit teams and a strong team‐work ethic

Ability to work under pressure and deliver to timelines

Desirable Criteria

Experience or knowledge of a Data Centre Environment

Experience using Control‐M

Understanding of SCOM or Splunk

Understanding of Storage Area Networks

Understanding of Server infrastructure

Experience with Commvault Enterprise Backup

Experience using and sharing knowledge of Microsoft tools such as MS Forms, MS Teams or Power Automate

How This Role Fits into the Wider BankThis role is part of the wider Operations Command Centre, under Service Operations which is responsible for the upkeep and management of all Bank Data Centre sites (Threadneedle Street, Debden, Moorgate, Cody Park and Spring Park). As the Bank moves from on‐premises infrastructure to Cloud and new data centres, the Service Operations team is learning new skills to support this transition.

Additional InformationYou will be required to work 14 12‐hour shifts over a rolling 5‐week period under a 24‐hour, 7‐day a week shift pattern. Shifts include day (8 am – 8 pm) and night (8 pm – 8 am) shifts, including weekends and Bank Holidays (excluding Christmas Day). The last shift worked on Christmas Eve starts at 8 pm; the first shift on Boxing Day starts at 8 am. You may also need to cover other shifts for leave or sickness, for which you will be paid overtime accordingly.

Salary and Benefits InformationLondon salary £33,600 – £37,800

We also offer a comprehensive benefits package as detailed below:

Non‐contributory, career‐average pension giving a guaranteed retirement benefit of 1/80th of your annual salary for every year worked (option to increase to 1/65th or decrease to 1/105th in exchange for salary through our flexible benefits programme).

Discretionary performance award based on a current award pool.

8% benefits allowance with the option to take it as salary or purchase flexible benefits.

26 days\’ annual leave with the option to buy up to 12 additional days through flexible benefits.

Private medical insurance and income protection.

National Security Vetting ProcessEmployment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with Bank policy. Further information will be provided to the successful applicant, with details on how we process personal data available in our Privacy Notice.

Our Approach to InclusionThe Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we\’re working hard to build an inclusive culture that supports people from all backgrounds and communities at their best at work.

We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that drawing on different perspectives and experiences helps us make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part‐time working patterns. We have partnered with external organisations to support adjustments for candidates and employees in the recruitment process where needed.

For most roles that can be carried out at home, we aim for colleagues to spend half of their time in the office (minimum 40% per month). Subject to that minimum, individuals and managers should work together to find what works best for them.

We are proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, check the box in the \’Candidate Personal Information\’ section of the application.

The Application ProcessImportant: Please ensure that you complete the \’work history\’ section and answer all application questions fully. All candidate applications are anonymised to ensure our hiring managers cannot see your personal information when reviewing application details at the screening stage, so it is vital to fill out the work history and questions.

The assessment process will comprise two interview stages.

The role closes on 7 April 2026.

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