Senior Operative, Banking Operations (12 month FTC) in London

Banking Operations deliver a wide range of banking services to our customers. Teams work in the gold vaults, working with the public exchanging banknotes, as well as processing and settling high-value sterling (CHAPS) and Foreign Currency payments. Our customers range from central banks, international financial institutions, financial market infrastructures, the UK government and members of the public. Our work is carried out at the Bank of England's main building at Threadneedle Street. Banknote exchange roles require on-site working all of the time, whilst some payments operational roles allow for working from home but require shift pattern working (as the team can be operational from 5am to 8pm).

This is an exciting opportunity to become a member of one of the Banking Operations teams undertaking a range of varied and interesting roles. If working for our payments operations teams the successful candidate will be responsible for processing payments quickly and safely, following important rules. They will also work with HM Treasury to help the government with their money matters and keep them updated.

If working for Notes and Gold operations team, the successful candidate will be responsible for frequent interaction with the general public looking to exchange their old bank notes, providing safe custody for the UK's gold reserves and facilitating the settlement of high value gold transactions between customers. These roles play a fundamental part in maintaining high levels of confidence in the UK's currency. As a member of one of these teams you must be comfortable in delivering a positive and professional experience to our customers at all times, authorising and processing transactions accurately and efficiently in accordance with established policies and procedures. The Bank's counter can serve around 400 customers a day during peak times and we can make hundreds of payments per day.

Role Requirements

• Previous experience of managing a busy and varied workload with the ability to identify priorities, manage multiple tasks, and adapt quickly to changing deadlines.
• Excellent written and verbal communication skills, with experience preparing clear reports or correspondence for a range of audiences.
• Proven high level of accuracy in work, with minimal errors and attention to detail, consistently delivers accurate work with minimal errors.
• Previous experience working both collaboratively within a team and independently, contributing to shared goals and delivering individual responsibilities.
• Evidence of strong problem-solving skills, including the ability to analyse issues, propose solutions, and implement improvements.
• Proven proficiency in IT skills, particularly in Microsoft Excel and other Microsoft Office products, with confidence in learning new systems.
• Genuine interest in understanding how the Bank operates, with a proactive approach to learning and process improvement.
• For Notes and Gold Operations, previous experience of working on a Banking counter would be advantageous.
• T24/SAP experience would be welcomed although training will be provided.

Desirable Criteria

• For Notes and Gold Operations, previous experience of working on a Banking counter would be advantageous.
• T24/SAP experience would be welcomed although training will be provided.

Salary and Benefits Information

We encourage flexible working, part-time working and job share arrangements. Part-time salary and benefits will be on a pro-rated basis as appropriate. Location: London, Salary of £27,900 per annum. In addition, we also offer a comprehensive benefits package.

• Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy.

The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited.

The Application Process

Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

The assessment process will comprise of two stages. This position is based onsite at Threadneedle Street, London. This role closes for applications on 30 January 2026. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.