Parlours Steward in Events and Services in London

Department Description

The Parlours comprise the offices of the Bank’s senior officials, including the Governor and Deputy Governors. The Parlours team’s main role is to provide the business with a high level of customer service, including being on hand to assist any of the Governor/Deputy Governors with their day-to-day needs from a steward perspective.

Job Description

This is a very prestigious role working in the parlours providing a wide range of services to the Governor and Deputy Governors. These include laying up for breakfasts/lunches/dinners and serving at functions which include high profile events, escorting visitors, acting as Governor’s Steward. You will be working as a team and on your own, so you need to be confident in your approach and have strong communication skills.

There is a weekly rota which you will work to, ranging from 7.00am to 6.00pm and possibly beyond (this could be up to mid-night if working an evening function). This is why the importance of being flexible is imperative. This role is Monday to Friday.

Role Requirements

Key Responsibilities will include:

• Provide day-to-day stewarding and manual services to support the Governor and Deputy Governors.
• Work a rota covering early starts (from 7.00am to 6.00pm) and, where required, late finishes to support evening functions.
• Serve breakfasts, lunches, dinners and refreshments to senior stakeholders and guests, maintaining high standards of service.
• Escort VIP visitors within the Bank and ensure an appropriate, professional experience at all times.
• Oversee Parlours laundry requirements, including liaison with suppliers and internal stakeholders as needed.
• Maintain the upkeep of Parlours silver in line with agreed schedules and required standards.
• Carry out twice-weekly checks of clocks in the Parlours and report any issues promptly.
• Comply with food safety and hygiene requirements, including safe handling and service of food and beverages.
• Complete administrative tasks to support operations, including maintaining the functions booking database and producing daily reports when required.

Minimum Criteria

• Demonstrable hospitality or customer service experience, ideally within a high-profile, high-service environment.
• Availability to work the weekly rota (Monday to Friday), including early starts (from 7.00am) and occasional late finishes to support evening functions (potentially up to midnight).

Essential Skills

• Proven ability to use initiative and respond promptly to changing requirements (e.g., communicating delays and re-sequencing service when meetings overrun).
• Strong verbal communication skills and confidence engaging with senior leaders and VIP visitors, demonstrating professionalism, discretion and attention to detail.

Desirable Criteria

• Basic IT skills with the ability to update a booking database and produce daily routine reports

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we’re working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.

We are proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.