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For Companies At a Glance
- Tasks: Lead project delivery and supplier management while ensuring service stability across operations.
- Company: Join a dynamic company with a strong presence in Leeds and a flexible working culture.
- Benefits: Enjoy flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving agile practices and enhancing service continuity.
- Qualifications: Experience in agile methodologies, operational leadership, and stakeholder management required.
- Other info: Collaborative environment with opportunities to connect with colleagues in London.
The predicted salary is between 55000 - 65000 £ per year.
About the role
This role is an exciting opportunity for someone to take ownership of project and BAU delivery, supplier management, and service stability across Operations, ITSM Tooling, and Observability services. The role provides strong leadership in vendor and supplier relationship management, ensures service continuity and resilience, and drives effective agile delivery practices to balance live service support with operational change.
Flexible Working Options
- This role is open to flexible working patterns, these may include:
- Job share
- Flexible start and end time to each day
- Ability to adapt calendar as needed
- A 50% in-office attendance requirement can be spread across the month
- Compressed hours (subject to approval and policy within the team)
- Working from abroad policy (subject to approval and policy within the team)
Opportunities in Leeds
We are excited to be growing our presence in Leeds, a city we have been connected to for nearly 200 years! Our modern, accessible office in the City Centre offers a supportive, flexible working environment. The majority of roles, including this one, are now available in Leeds, giving you the chance to build a meaningful career outside of London while contributing to our mission from a dynamic and growing location. You will work collaboratively with London-based colleagues in a hybrid model, with regular opportunities to travel into the London office to meet and connect together in person.
A Day in the Role
A typical day may start with attending daily standups, where you will act as Scrum Master. You will facilitate standups for the ITSM Tooling and Observability teams. For the ITSM Tooling team, this could include supporting the delivery of a new Agentic AI capability, while for the Observability team it may involve facilitating work to refresh monitoring standards. You will then prepare for an upcoming sprint planning session, build an understanding of team capacity, and work with stakeholders to agree priorities. This could be followed by reviewing a supplier quote and starting the renewal process well in advance of expiry, working collaboratively with procurement, legal, and risk colleagues. Around the middle of the day, there is the opportunity to take a break and enjoy lunch with colleagues in the canteen. Later, you will represent the area at the Weekly Service Review, sharing updates such as aged tickets and helping teams work through complex or challenging issues. You might also catch up with a team member to confirm plans for an upcoming failover test, before finishing your day by attending a scorecard meeting with one of our key suppliers to review performance and next steps.
Role Requirements
We are looking for someone who has the following key skills and experience:
- Experience of running the agile ways of working methodology, ensuring good practice across standups, retrospectives, backlog refinement, and sprint ceremonies.
- Operational leadership including supporting in the management of day-to-day activities of the team, actively removing blockers.
- Strong understanding of ITIL processes.
- Proven stakeholder management and communication skills.
We are interested in hearing from candidates who have the following capabilities:
- Experience working with third party suppliers in an operational context, including holding suppliers to account.
Service & Operations Senior Manager in SERVICE OPERATIONS in Leeds employer: Bank of England
Contact Detail:
Bank of England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Operations Senior Manager in SERVICE OPERATIONS in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service & Operations Senior Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to agile methodologies and supplier management. We suggest doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your leadership skills during the interview! Be ready to share examples of how you've successfully managed teams and projects in the past. We want to see how you can bring that operational excellence to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining us.
We think you need these skills to ace Service & Operations Senior Manager in SERVICE OPERATIONS in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your operational leadership and agile methodology experience to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've successfully managed suppliers or led teams, and connect it back to our mission at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Bank of England
✨Know Your Agile Methodologies
Make sure you brush up on your knowledge of agile practices, especially around standups, retrospectives, and sprint ceremonies. Be ready to discuss how you've implemented these in past roles and how they can benefit the team.
✨Supplier Management Insights
Prepare specific examples of your experience with supplier management. Think about challenges you've faced and how you resolved them, as well as how you ensure service continuity and resilience in your operations.
✨Showcase Your Leadership Skills
Be ready to talk about your operational leadership experience. Highlight instances where you've successfully managed day-to-day activities and removed blockers for your team, demonstrating your ability to lead effectively.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing stakeholder management and ITIL processes. This will show that you can engage effectively with various teams.