RTGS Change & Continuous Improvement Lead in Leeds

The Payments Directorate is central to the nation's financial system, running the Real-Time Gross Settlement (RTGS) service and CHAPS. These services settle over £775 billion every single day, supporting the strength and advancement of our financial infrastructure. The RTGS service has recently undergone major change, enhancing not just resilience but also promoting competition and innovation. It is leading policy work to understand the future demand for payments and international efforts to enhance cross-border payments and services across the financial sector. Our Directorate Vision is “We harness central bank money to make sterling payments work for everyone and shape the payments infrastructure of tomorrow”.

Leading improvements to the Bank's payments infrastructure, the Payments Delivery Division ensures the Bank remains at the forefront of payment innovations. The division focuses on evolving RTGS to support a resilient live service while effectively responding to emerging priorities and user needs. By prioritising and sequencing changes effectively, we maintain momentum on strategic initiatives whilst safeguarding the stability and performance of live services.

The role sits on the RTGS Change & Planning Office (RCPO) team who oversee the strategic delivery and governance of change across the RTGS platform and its surrounding architecture. Using agile methodologies, RCPO facilitates the alignment of priorities with capacity and ensures consistent engagement with and reporting to senior stakeholders. The team ensures effective processes are followed, promotes agile best practice, drives continuous improvement, and works closely with the Payments Risk Team to manage risks, issues and dependencies.

Job Description

• Establish RCPO as a structured hub for training, guidance and best practice in change management, with a strong focus on agile and product ways of working.
• Drive Process Efficiency and Quality

• Identify inefficiencies and implement LEAN to review processes and reduce waste whilst improving satisfaction across teams.
• Create mechanisms for capturing lessons learnt and gaining feedback from those involved in processes.
• Facilitate cross-team collaboration and break down silos.
• Ensure issues are proactively acted upon in terms of correcting problems and strengthening training and awareness of best practice.
• Ensure issues and improvements are tracked and actioned collaboratively, involving key stakeholders.

• Work with the Governance & Strategy team to develop and enforce consistent methodologies, templates and frameworks.

• Promote innovation and foster open communication and recognition to motivate teams.

• Devise and own a training calendar and promote professional qualifications and courses.
• Facilitate teach-in sessions, spotlight workshops and ensure training and learning materials are maintained and accessible.
• Provide coaching on problem solving tools.
• Mentor teams and lead workshops to embed continuous improvement practices.

• Research emerging practices and tools, pilot new approaches, scale successful ones.

• Track adoption of standards and define Key Performance Indicators (KPIs) and Objectives & Key Results (OKRs) for improvement initiatives.
• Use insights (including data driven) to demonstrate value and progress; report on efficiency gains and capability improvements.

Role Requirements:

• Experience of working on / with a Change Management team, with experience delivering and reporting on change in an Agile environment.
• Deep understanding of the key Change Management processes, principles and methodologies, including agile best practice.
• Business change certifications or qualifications i.e. Lean Six Sigma, SAFe, Agile Project Management Practitioner.
• Experience coordinating training programmes and/or running a Centre of Excellence.
• Skilled in LEAN and driving process improvements.
• Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Experience of Jira, Confluence and other agile change management/collaboration tools.
• Excellent organisational skills and ability to manage competing priorities.
• Strong stakeholder engagement and relationship-building skills.
• Clear, adaptable communicator for technical and non-technical audiences.
• Analytical thinker able to interpret complex information and present options.
• Experience producing progress reports and performance updates.
• Proactive, solution-focused approach with strong problem-solving skills.
• Experience working in a project or higher pressured environment.
• Knowledge of Payments directorate business processes and IT systems.
• Understanding of risk management.

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued.

We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We partnered with external groups to support us in making adjustments for candidates and employees in the recruitment process where they’re needed.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

Finally, we’re proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

Salary and Benefits Information

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro‑rated basis as appropriate.

For this role, we offer salaries of:

• Leeds from £37,520 - £41,760
• London from £41,200 - £46,350

In addition, we also offer a comprehensive benefits package as detailed below:

• Currently a non‑contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 8 weeks post offer) and the passing of additional bank security checks in accordance with the bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the bank processes personal data for these purposes, is set out in the bank's privacy notice.

The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The bank cannot guarantee that you and/or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.

The Application Process

Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

The assessment process will comprise of two interview stages. This role closes on 02 February 2026. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.

About Us

We are the UK's central bank - and we are a bank like no other; known by our peers for our world‑leading thinking on policy and strategy. Our mission is to promote the good of the people of the UK by maintaining monetary and financial stability. We seek to keep prices stable and people's money safe. We know our work matters to people, to families, up and down the UK. We are driven by curiosity and the desire to do important, challenging work.

It takes a great team to run the Bank of England. We rely on each other to play our part. We benefit from a collaborative culture and long‑established flexible ways of working, supporting our colleagues balance their work and personal lives. We strive to be a place where people feel they belong and have equal access to opportunities, because different perspectives help us make the best decisions for the public.

There's much to gain from working with us - from career defining work at the heart of the UK economy, being part of a fantastic team, and a competitive compensation package. Join us and find a bank like no other. Together, we can make a difference.

The Bank of England will use and protect the information you provide when you apply for a role with us, in line with our obligations under data protection law. This is so we can assess your suitability for the role and administer your application. If you’re successful we’ll use it to offer you a position and onboard you to join the bank.

If you would like more details about how your information will be used, your information rights, please visit our recruitment privacy notice.