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- Tasks: Support daily operations of the Card Centre and manage customer service enquiries.
- Company: Join a leading bank with a focus on personal banking and customer satisfaction.
- Benefits: Full-time contract, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for training and career advancement.
- Why this job: Be a key player in enhancing card services and making a real impact.
- Qualifications: Degree in Finance or related field, customer service experience, and Mandarin fluency.
The predicted salary is between 30000 - 40000 £ per year.
Personal Banking department oversees debit and credit card operations, and provides back office support to the Bank's branches. As a Senior Officer Card Centre - Mandarin Speaking, you will play a key role in supporting the Card Centre’s daily operations and contributing to its strategic development. You will also provide support to the Bank’s branches and manage customer services enquiries. This is a full time 12-month fixed term contract position.
Responsibilities
- Act as the main contact between the Card Centre and the Bank’s branches, by ensuring timely communication and implementation of new policies or system changes across branches, and by providing training, documentation, and assistance to branch staff regarding card-related queries and operational procedures.
- Respond to customers’ enquiries to ensure timely and accurate response/problem resolution, investigations related to payment, processed transactions, dispute inquiry, missing statements, reversals, refunds and etc.
- Assist in drafting business proposals and operational guidelines.
- Prepare regular reports for Management, including periodic reports on card performance metrics, usage trends, and operational issues, as well as reports for Head Office.
- Lead the development and execution of marketing campaigns for card products, including planning promotional strategies, coordinating client events, and driving product initiatives to increase market share and customer engagement.
- Conduct regular market research and analysis to monitor market trends.
- Liaise with relevant business partners and third parties when required.
- Support with audits when required.
- Be responsible for Card Centre’s systems management and enhancement.
- Process card suspension, and card reissuance or replacement.
- Conduct credit limit assessments for individual and corporate credit card applications.
- Be responsible for daily settlement process and credit control.
- Be responsible for account maintenance and card productions.
- Support with trainings to branches for card operation and card-related regulations.
Requirements
- Degree educated in Finance, Economics, Accounting, Business or other relevant subject.
- Experience within a Customer Service role ideally in the Financial Services industry.
- Good working knowledge of data processing and analysis.
- Proficient in MS Office (Word, Excel, PowerPoint).
- Basic programming skills are preferred.
- Excellent English and Mandarin communication skills.
Senior Officer Card Centre - Mandarin Speaking employer: Bank of China
Contact Detail:
Bank of China Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Officer Card Centre - Mandarin Speaking
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and finance sectors. Let them know you're on the lookout for opportunities, especially roles like the Senior Officer Card Centre. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of card operations and customer service best practices. Think about how you can showcase your Mandarin skills and experience in financial services during the chat. Practice makes perfect!
✨Tip Number 3
Don’t forget to follow up! After an interview or networking event, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your commitment and interest in the position. So, what are you waiting for? Get your application in!
We think you need these skills to ace Senior Officer Card Centre - Mandarin Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Officer Card Centre role. Highlight your customer service experience, especially in financial services, and any relevant qualifications. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your Mandarin skills and how they’ll help us support our branches and customers effectively. Keep it engaging and personal!
Showcase Your Analytical Skills: Since the role involves data processing and analysis, be sure to mention any relevant experience you have in these areas. We love candidates who can demonstrate their ability to prepare reports and analyse trends, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Bank of China
✨Know Your Stuff
Make sure you brush up on your knowledge of debit and credit card operations. Familiarise yourself with the Bank's policies and procedures, especially those related to customer service and card management. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
As a Senior Officer, you'll be the main contact between the Card Centre and the branches. Practice articulating your thoughts clearly in both English and Mandarin. You might even want to prepare some examples of how you've effectively communicated complex information in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues or improved processes. Think about how you can relate these experiences to the responsibilities listed in the job description, like handling disputes or managing operational challenges.
✨Prepare for Market Insights
Since market research is part of the role, come prepared with insights about current trends in the financial services industry, particularly regarding card products. This shows that you’re proactive and have a genuine interest in contributing to the Bank’s strategic development.