Clearing & Payments department supports the bank in a back office capacity, supporting the bank’s operational processing for various banking products, working with the retail branches and Front office teams to support London Branch and Subsidiary customers. As a Senior Assistant – Payment and Data Solutions, you will support the Business Solutions Management (BSM) team in delivering business solutions, process improvement, automation and project governance across the department. You will play a critical role in ensuring operational efficiency and supporting strategic initiatives. This is a full time permanent position.
Key responsibilities
- Extract, validate and analyse data from internal systems, ensuring data accuracy and consistency and generate business insights to support operational and strategic decision-making
- Develop and maintain management reports, dashboards and Excel-based reporting tools, including advanced formulas, VBA macros and automated reporting solutions
- Support departmental automation initiatives, including monitoring Robotic Process Automation (RPA) processes, investigating exceptions and performing routine maintenance
- Identify opportunities for continuous improvement through process optimisation, automation and emerging technologies
- Maintain departmental documentation, governance records, control evidence and internal collaboration platforms to support regulatory compliance, knowledge sharing and operational excellence
- Assess business impacts and analyse business requirements arising from system enhancements, regulatory changes and operational initiatives, identifying practical technology-enabled solutions to improve operational efficiency and business processes
- Coordinate end-to-end solution delivery with Technology, Operations, Risk and external stakeholders, including requirements gathering, development, testing, implementation and post-implementation support
- Support project governance through the maintenance of project documentation, trackers, action logs and management reporting
- Ensure all activities are performed in accordance with Bank policies, regulatory requirements, service level agreements and internal control standards
Requirements
- Degree educated in Business, Finance, Economics, Information Systems, or other relevant subjects
- Relevant professional qualifications (e.g. BCS, PRINCE2, Agile, Lean Six Sigma or equivalent) is a plus
- Commercial experience in data analysis, reporting and management information (MI) production
- Experience supporting business process improvement, automation or digital transformation initiatives would be advantageous
- Experience in payments within Financial Services or banking operations would be a plus
- Experience with Power BI, Power Query, Power Automate or other Microsoft Power Platform technologies
- Knowledge of SWIFT payment message standards (including ISO 20022) or payment operations
- Basic programming or scripting capability (e.g. Python, VBA, PowerShell or similar) would be beneficial
- Familiarity with change management or project delivery methodologies (e.g. Agile, PRINCE2)
- Proficiency in Mandarin is preferred
- Advanced MS Excel skills, including formulas, Pivot Tables, Power Query and VBA/Macros
- Excellent analytical and problem solving skills
- Highly organised and attention to detail
- Flexible and responsive to changing business priorities
- Interest in emerging technologies, AI and automation, with a willingness to learn and apply new technologies to improve business processes
Senior Assistant - Payments & Data Solutions • London, UK
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Senior Assistant - Payments & Data Solutions employer: Bank of China
At Bank of China, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development within the global markets sector. With a commitment to excellence and a focus on employee well-being, we ensure that our team members thrive while contributing to the success of our precious metals and commodities trading operations.
