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For Companies At a Glance
- Tasks: Support the Open Counter team with customer service and daily operations.
- Company: Join the Bank of China, a leading financial institution in the UK.
- Benefits: Enjoy a full-time, permanent role with opportunities for growth and training.
- Why this job: Be part of a dynamic team that values customer satisfaction and community engagement.
- Qualifications: Degree in Finance, Economics, or Accounting; Mandarin fluency required.
- Other info: Experience in retail banking is preferred; strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
London Chinatown Branch carries out retail and corporate business and continues to accelerate branch transformation, and provide excellent customer service to the clients and local communities. Along with other network branches, London Chinatown Branch maintains a competitive edge and promotes the Bank of China’s image and reputation in the UK, endeavours to achieve KPI/target set by HO, continues to enhance internal control and staff training, builds good culture within the branch whilst fully complies with the local regulatory requirements. As a Junior Assistant Customer Service – Mandarin Speaking, you will be supporting in generating business by providing excellent customer service and delivering sales of products and services offered by the Bank. You will also be responsible in undertaking day-to-day operational tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.
Key responsibilities
- Conduct sales interviews, identify customer needs and recommend tailored products and services to meet their requirements
- Provide excellent service to the customers
- Open both individual accounts and companies’ accounts
- Conduct and fulfil KYC compliance requirements
- Support the Review team to liaise with customers to obtain relevant information
- Ensure the smooth operation of Open Counter including telephone calls, incoming emails, incoming letters and banking hall shifts
- Ensure that all processes comply with regulatory requirements, internal controls and the Bank’s policies and procedures at all times
Requirements
- Degree educated in Finance, Economics, Accounting, Business or other relevant subjects
- Experience in client-facing or customer service roles
- Knowledge of Retail Banking products and processes is preferred
- Good customer service skills
- Excellent English and Mandarin communication skills
- Attention to detail
- Highly organised
- Team player
- Proficient in Microsoft Office particularly in the use of MS Excel
Junior Assistant Customer Service - Mandarin Speaking employer: Bank of China
Contact Detail:
Bank of China Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Assistant Customer Service - Mandarin Speaking
✨Tip Number 1
Familiarise yourself with the Bank of China's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your Mandarin communication skills, especially in a customer service context. Being able to converse fluently will set you apart from other candidates and show your commitment to serving the community.
✨Tip Number 3
Network with current or former employees of the Bank of China. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential role-play scenarios during the interview process. Practising how to handle customer inquiries and complaints will demonstrate your readiness for the Junior Assistant Customer Service position.
We think you need these skills to ace Junior Assistant Customer Service - Mandarin Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any knowledge of retail banking products. Emphasise your proficiency in Mandarin and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the banking sector. Mention specific examples of how you've successfully met customer needs in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and teamwork abilities. Mention your proficiency in Microsoft Office, particularly Excel, as this is a key requirement for the position.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bank of China
✨Showcase Your Language Skills
Since the role requires Mandarin speaking, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in Mandarin to show your fluency and confidence.
✨Understand Banking Products
Familiarise yourself with retail banking products and services offered by the Bank of China. Being able to discuss these products intelligently will show your interest and readiness for the role.
✨Highlight Customer Service Experience
Prepare examples from your past experiences where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Organisational Skills
As the role requires being highly organised, think of instances where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise tasks and ensure compliance with regulations.
