Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and maintain systems for users in London.
- Company: Join the Bank of China, a leading financial institution with a global presence.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Why this job: Be part of a dynamic team managing IT risks and enhancing user experience.
- Qualifications: Degree in IT or related field; experience in PC support and Windows management required.
- Other info: Mandarin speaking is essential; work permit for EU required.
The predicted salary is between 36000 - 60000 £ per year.
IT Centre Europe (ITCE) oversees and manages the secure operations of IT applications and front-end systems used in all Bank of China (BOC) branches and representative offices located within Europe and Africa. The IT Risk Management Department of ITCE is primarily responsible for managing information technology risks within the ITCE and EMEA branches. This includes organising the development of policies and regulations, as well as tasks related to the identification, measurement, monitoring and control of information technology risks.
As an IT Support Front-End Management - Mandarin Speaking, you will be responsible for providing IT front-end support to local and remote users. You will also be responsible for the maintenance of the cabling structure system within London Branch and for the administration of IT systems within London branch and IT Centre. This is a full time permanent position.
Key responsibilities
- Provide technical support to users on desktop applications
- Administrate cabling structure system within London Branch
- Maintenance of Windows based PC, servers and applications like Windows Domain, Windows update, Windows printing system, anti-virus system and System Center Configuration Manager (SCCM)
- Assist in the annual Disaster Recovery testing
- Take part in IT procurement process and third party service management
- Lead PC, desktop security and other projects when required by the Head of Department
- Draw up technical standard for PC and Laptop hardware and software
- Able to troubleshoot issues and identify the root cause
- Support with regulations, guidelines and procedures for PC support service management
Requirements
- Degree educated in Information Technology, Computer Science, Software Engineering or Computer Engineering
- Experience in PC support
- Sound experience in Windows OS management, particularly in Windows 7 & 10, Windows Server 2012-2019
- Experience in Active Directory administration is ideal
- Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes
- Knowledge of principles of information technology
- Knowledge of Network technology
- Knowledge of Information Security, Cyber Security, GDPR
- Knowledge of Server & Client virtualisation
- Knowledge of Banking Operations
- Excellent English and Mandarin communication skills
IT Support Front-End Management - Mandarin Speaking employer: Bank of China
Contact Detail:
Bank of China Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Front-End Management - Mandarin Speaking
✨Tip Number 1
Familiarise yourself with the specific IT systems and applications mentioned in the job description, such as Windows Server and Active Directory. Being able to discuss your hands-on experience with these technologies during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your Mandarin language skills, especially technical vocabulary related to IT support. This will not only help you communicate effectively with colleagues but also show your commitment to the role's requirements.
✨Tip Number 3
Network with professionals in the banking and IT sectors, particularly those who work at Bank of China or similar institutions. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for potential technical questions by practising troubleshooting scenarios related to desktop applications and network issues. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
We think you need these skills to ace IT Support Front-End Management - Mandarin Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS management and Active Directory. Emphasise your technical skills and any experience you have with the specific applications mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate effectively in both English and Mandarin. Mention specific examples of how you've successfully provided technical support in previous roles.
Highlight Relevant Qualifications: Clearly state your degree in Information Technology or related fields, and any certifications that may be relevant to the role. This will help demonstrate your qualifications and commitment to the field.
Showcase Problem-Solving Skills: In your application, provide examples of how you've troubleshot issues in the past. Highlight your analytical skills and your ability to identify root causes, as these are crucial for the role.
How to prepare for a job interview at Bank of China
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS management, particularly Windows 7 & 10, and any relevant server experience. Highlight specific examples of how you've provided technical support in previous roles.
✨Demonstrate Your Language Proficiency
Since this role requires Mandarin speaking skills, be ready to demonstrate your fluency. You might be asked to answer questions or explain technical concepts in Mandarin, so practice this beforehand.
✨Understand the Company’s IT Environment
Research the Bank of China's IT operations, especially their approach to IT risk management and security. Showing that you understand their systems and challenges will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific IT support scenarios, such as troubleshooting a network issue or managing a disaster recovery test.
