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- Tasks: Deliver top-notch customer service while ensuring compliance with regulations.
- Company: Join the Bank of China Glasgow Branch, a leader in financial services.
- Benefits: Full-time permanent position with opportunities for growth and development.
- Why this job: Be the vital link for customers and help them navigate their financial needs.
- Qualifications: Degree in Finance, Economics or Accounting; Mandarin fluency required.
- Other info: Dynamic banking environment with a focus on teamwork and customer relationships.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Assistant Customer Due Diligence - Mandarin Speaking role at Bank of China Glasgow Branch, which sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium‑Sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services.
As an Assistant Customer Due Diligence - Mandarin Speaking, you will be responsible for delivering excellent customer service while ensuring all regulatory obligations are fully adhered to. You will also undertake operational tasks to support the Branch in achieving its business strategies and objectives. This is a full‑time permanent position.
Key responsibilities:- Responsible for handling customer queries, implementing customer contact strategy, identifying potential sales opportunities, implementing marketing strategies, and developing long‑term relationships with customers.
- Implement business & commercial strategy and fulfil all targets set out by the Bank.
- Assist with the ongoing Customer Due Diligence (CDD) review.
- Process new account applications, closure of accounts and change of customer information.
- Maintain customer relationships and cross‑sell relevant products and services.
- Market and promote the Bank's products in the target local business and commercial markets.
- Support the team with MI reporting and KPI tracking related work.
- Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times.
- Act as coordinator for projects with 2nd and 3rd line of defence.
- Undertake ad‑hoc tasks when required.
- Degree educated in Finance, Economics or Accounting.
- Proven track record in similar business stream.
- Experience in Banking is preferred.
- Knowledge of Retail Banking products and processes is preferred.
- Good marketing or sales skills.
- Excellent English and Mandarin communication skills.
- Team player.
Seniority level: Entry level
Employment type: Full‑time
Job function: Finance
Industries: Banking
Assistant Customer Due Diligence - Mandarin Speaking in Glasgow employer: Bank of China
Contact Detail:
Bank of China Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Due Diligence - Mandarin Speaking in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the banking industry, especially those who work at Bank of China. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your Mandarin and banking knowledge. Be ready to discuss how you can deliver excellent customer service and meet regulatory obligations.
✨Tip Number 3
Show off your sales skills! Think of examples where you've identified sales opportunities or built long-term relationships with customers. This will make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Assistant Customer Due Diligence - Mandarin Speaking in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Customer Due Diligence role. Highlight any relevant experience in banking, customer service, or finance that aligns with what we’re looking for. Don’t forget to mention your Mandarin skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it concise but engaging – we want to see your personality!
Showcase Your Skills: In your application, be sure to showcase your marketing and sales skills. Mention any specific achievements or experiences that demonstrate your ability to build long-term customer relationships and meet targets.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at Bank of China
✨Know Your Stuff
Make sure you brush up on your knowledge of retail banking products and processes. Familiarise yourself with the Bank of China's services, especially those relevant to individual customers and SMEs. This will show that you're genuinely interested and prepared for the role.
✨Show Off Your Mandarin Skills
Since this role requires Mandarin speaking, practice your language skills before the interview. Be ready to demonstrate your fluency, perhaps by answering some common customer queries in Mandarin. This will highlight your ability to communicate effectively with clients.
✨Customer Service is Key
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will help you illustrate your commitment to customer satisfaction.
✨Be Ready for Regulatory Questions
Understand the importance of compliance in banking. Brush up on basic regulatory obligations related to customer due diligence. Being able to discuss how you would ensure adherence to these regulations will demonstrate your readiness for the role.
